Customer Service Jobs In Lagos Mainland

Job ResponsibilitiesManage relationships with customers to maintain overall customer health and growth.Meet and exceed retention goals.Leverage relationships with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities.Be a spokesperson for the brands with the customer – share our digital transformation visionMainta

Objective:We are looking for an experienced Contact Center Agent who is passionate about providing exceptional customer service to engage clients through various communication channels, resolve issues, ensure a positive customer experience, and contribute to the overall growth and success of the organization.Responsibilities:Handle inbound and outb

Minimum Qualification:OND

To receive and handle all customer inquiries presented via phone and provide the necessary support required concerning M-KOPA customer account or product(s) to achieve overall positive customer satisfaction through first-call resolution.Key RequirementsReceive and handle all telephonic customer inquiries.Ensure all customer-related issues or querie

Role and ResponsibilitiesEstablish & build sustainable relationships and trust with customer accounts through open and interactive communicationIdentify and assess customers’ needs to achieve satisfactionMaintain a positive, empathetic, and professional attitude toward customers and colleagues at all times.Inspiring repeat business from clientsOf

Job DescriptionA Client Experience Representative to provide support to our clients for software solutions. The ideal Representative will be a knowledgeable and enthusiastic home health, home care, or hospice professional who enjoys making a positive impact on patients' lives across the country.Provide consultative support and solutions for all Axx

About the jobReceive calls from members or employer groups and providers and prospective clientsTo receive calls from providers and have first call resolution on pre-authorization queries for limited and straightforward cases or route the query to the correct department for call resolutionTo receive and resolve all member related calls and to ensur

Job DescriptionThe role requires working closely with the collections and business development team to provide on-the-ground operational field support in terms of loan/ debt recovery as well as verification applicants at Lendha.This role may also require other tasks in other departments. Your main responsibilities will be locating clients on the ph

Responsibilities:Customer Service Strategy:Develop and execute a comprehensive customer service strategy aligned with the company's goals and values.Utilize industry expertise and stay updated on customer service software, AI chatbots, and emerging trends to optimize service delivery.Implement innovative techniques to enhance the customer experienc

We are looking for Customer service officers who will act as the face of the company, directly work with customers to take orders, answer their questions, and provide additional support where needed.ResponsibilitiesResponding promptly to customer inquiries.Taking orders on WhatsappCommunicating with customers through various channels.Acknowledging

The RoleThe Customer Success Team's main responsibility is to manage contacts (inbound and outbound calls, emails, social media posts, and chats), KYC, fraud, risk, and payment flows across our Sportsbook platform.The Customer Success Agent role will involve using third-party KYC providers, as well as using a variety of detection techniques, to ide

Role DescriptionThis is a full-time on-site Customer Service Officer role located in Lagos.The Customer Service Officer will be responsible for managing customer satisfaction, providing customer support, creating a positive customer experience, and providing customer service.The Customer Service Officer will also be responsible for maintaining cust

Job DescriptionOur client is in need of KYC Agents for a 3 months pilot project.This opportunity is open to SSCE, NCE, OND, HND and Degree holders who want to gain work experienceContract would be extended base on performance or best performing Agents drafted into one of our other line of businesses.Training will also be provided.

RequirementsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Keep records of customer interactions, process customer accounts and file documents.Follow communication procedures, guidelines and policies.Take the extra mile to engage customers.

Job PurposeTo provide first level contact and convey resolutions to internal customer issues.To escalate unresolved queries to the next level of support.To track, route and redirect issues to the right owners.Core Responsibilities and Key Result AreasProvide first level contact and convey resolutions to internal customer issuesProperly escalate unr

Job SummaryBuild sustainable relationships and trust with customer accounts through open and interactive communication.Provide accurate, valid, and complete information by using the right methods/tools like CRM ,etcCapturing and documentation of interaction with all customers including contact phone number, email address, and any other customer dat

Role DescriptionThis is a full-time on-site role for a Customer Service Supervisor located in Lagos.The Customer Service Supervisor is responsible for managing the day-to-day activities of the customer service team and ensuring that customer inquiries and complaints are handled efficiently and effectively.The Customer Service Supervisor is also res

Job Description:As a Client Service Representative, you will play a pivotal role in ensuring the satisfaction and retention of our esteemed clientele.Your primary responsibility will be to effectively manage client relationships, providing exceptional service and guidance to help them achieve their goals.You will serve as a point of contact for cli

Job SummaryWe are searching for a Relationship Officer with experience in the real estate industry who will work to improve trusting relationships with clients.You will be responsible for developing and maintaining strong, long-term relationships with clients.Your primary goal will be to ensure client satisfaction, drive revenue growth, and promote

Job PurposeAs Customer Success (Inbound/Outbound Calls), you will provide assistance to Moniepoint customers via Inbound Calls. Some of the key responsibilities for this role include developing customer relationships, solving customer issues, promoting products and services.ResponsibilitiesTo assist customers with queries related to Moniepoint prod