Customer Service Jobs In Nigeria

Job PurposeThe Head, User Support would oversee our day-to-day user support operations, ensuring timely and effective resolution of user inquiries and issues.You will lead our user support initiatives, manage user support teams, enhance the overall user experience and create innovative ways to drive sales in the team.Job ResponsibilitiesDrive user

Job DescriptionThis job role manages the day to day running of the call center to ensure customer complaints and enquires are optimally resolved thereby contributing to overall business objectives and compliance with regulatory requirements.Job RequirementsA Bachelor's Degree in any field.A professional certificate in relevant field.At least 0-3 ye

A digital platform client is looking for Customer Support Representatives to join their team, providing excellent customer service for transactions in various cryptocurrencies and gift cards.Expertise Level:Open to candidates with junior-level experience.Work Schedule:Shifts with the ability to work night and weekend shifts when requiredWork Arrang

Core Responsibilities:Answering any questions customers might have about the reservation process.Making reservations for customers based on their various requirements and budgetary allowances.Sorting out any issues that may arise with bookings or reservations.Providing support to customers who may need to amend or cancel a reservation.Confirming ro

Busha Customer Support Associate is a motivated and experienced team member who will develop and maintain long term relationship with our clients.Your goal is to consistently improve customer experience and enhance our customer experiences, you will be tracking all points of customer engagement, addressing all customer queries, and identifying ways

Job PurposeThe Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the vari

Job DescriptionWe are looking for energetic and dedicated Customer Support team members who have a passion for delivering world-class service to customers. If you are interested in joining a fast-paced dynamic team, you will be the first point of contact for customers who want to get the most out of their service. Since you will be representing a g

ResponsibilitiesImprove customer service experience, create engaged customers and facilitate organic growthTake ownership of customers issues and follow problems through to resolutionSupervise customer experience representativesSet a clear mission and deploy strategies focused towards that missionDevelop service procedures, policies and standardsKe

RequirementsCandidates should possess at OND / N.C.E1+ years relevant work experience.You must reside close or within Gwarinpa (Please take Note Because of your transportation)You be able to communicate via Whatsapp in flawless written EnglishYou must be willing work day or night shiftYou Must live within or close to gwarinpa with a valid gurrantor

ResponsibilitiesManage large amounts of incoming phone callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team targ

Key ResponsibilitiesLeads generation.Developing and managing a pipeline of BUY NOW PAY LATER (BNPL) Distributors.Ensuring Compulsory KYC must be done for all distributors, which is a priority.Requesting for Limits/Funds disbursement to customers and follow up with recovery of funds.Remuneration :Fixed Pay With Other BenefitsQualifications and Skill

JOB SUMMARYThe ideal candidate will be responsible for ensuring the smooth day-to-day running of the required customer experience capabilities.He/she works with the Chief, Customer Success Officer across the organization to embed behaviors and actions that unite the silo-based organization focusing on priorities in customers’ lives as this manner

Job DescriptionEnsure bank payment are made on time.Mange account transactions of the company.Generate financial reports using income and expenditure data.Managing company income and expenditure accounts.Create periodic reports, such as balance sheets, profit and lost statement.Keeping informed about current legislation relating to finance and acco

Job DescriptionOur client is seeking to hire an experienced and dedicated Customer Service Officer to join our team and continue providing exceptional service to our customers.As an Experienced Customer Service Officer you will be at the forefront of ensuring customer satisfaction and loyalty.You will engage with our customers, resolve their inquir

ResponsibilitiesManage incoming phone calls.Keep records of customer interactions, process customer accounts, and file documents.Follow communication procedures, guidelines, and policies.Take the extra mile to engage customers.Identify and assess customers’ needs to achieve satisfaction.Provide accurate, valid, and complete information by using t

Job ResponsibilitiesManage relationships with customers to maintain overall customer health and growth.Meet and exceed retention goals.Leverage relationships with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities.Be a spokesperson for the brands with the customer – share our digital transformation visionMainta

Objective:We are looking for an experienced Contact Center Agent who is passionate about providing exceptional customer service to engage clients through various communication channels, resolve issues, ensure a positive customer experience, and contribute to the overall growth and success of the organization.Responsibilities:Handle inbound and outb

RequirementsCandidates must be graduates from any reputable Nigeria University or Polytechnic with 2 - 3 years relevant work experience.RemunerationAttractive Salary.

Minimum Qualification:OND

To receive and handle all customer inquiries presented via phone and provide the necessary support required concerning M-KOPA customer account or product(s) to achieve overall positive customer satisfaction through first-call resolution.Key RequirementsReceive and handle all telephonic customer inquiries.Ensure all customer-related issues or querie