Description
About the Community Engagement Manager Role
We’re looking to hire an empathetic Community Engagement Manager to help lead all efforts aimed at building Tuteria’s community and increasing our brand visibility. You’ll be an exceptional communicator able to engage any audience; a fierce believer in Tuteria, and have a knack for creating positive buzz around the company.
In this role, you’ll maintain good relationship with all stakeholders including our staff, tutors, clients and users; manage our social media engagements, public relations and inbound marketing, create content, tell our stories, curate resources to educate users, providing support and organize community events to interact with our target market and the general public.
You’ll be Tuteria's voice; bring excitement to work, champion our brand vision and mission and collaborate across teams to promote activities that help us build a stronger community, learn more about our users and build a brand that is loved by many.
Our team is small but highly effective, so your voice will be heard and your ideas will make meaningful contributions to the business.
This is a full-time role based in Tuteria's office in Gbagada, Lagos, Nigeria.
What you'll be doing
You will:
develop, implement and manage the company’s social media strategy to increase our online presence on Facebook, Instagram, Twitter, YouTube, LinkedIn and others.
regularly create engaging text, image and video content for our social media channels, run campaigns and report on success against agreed KPIs.
periodically publish blog posts and articles, send email newsletters, and run experiments and surveys to better understand consumers needs.
propose and organize community meetups to help us interact with and learn from our family of users.
strive to increase customer engagement with Tuteria and build trust with our community of users through transparent communication.
identify key events that align with Tuteria’s business goals, represent the company at such or similar events; network and be our voice.
provide customer support, ensuring we maintain a consistent tone of voice, speed of response and quality worthy of a customer-focused brand. This includes placing requests and reporting on feedback received, highlighting any opportunities or challenges.
maintain relationship with media houses, influencers, industry professionals and business partners for the benefit of Tuteria.
create strategic marketing and communications plans to provide direction for the company’s public-facing communications.
use Google Analytics, SEO and other tools to monitor user engagement, provide reports on metrics and continually find ways to improve those metrics through testing and new ideas.
be Tuteria’s main evangelist; find opportunities to share our story, apply for competitions or awards as necessary.
What it'll take to succeed
You:
are resourceful, empathetic and always looking for ways to help people, add value to people, share your knowledge and enrich the lives of others.
enjoy engaging with people and have exceptional communication skills, a good listener and able to explain complex ideas in simple, layman terms.
have excellent understanding of how to run campaigns and drive growth on social media platforms such as Instagram, Facebook, Twitter from start to finish.
have passion for content creation and copywriting - you own a blog, run a curated Instagram account or have previous experience running business-related social media channels.
have experience working with social media and email marketing softwares.
have experience planning events, leading groups of people, training people and public speaking.
always stay abreast of latest happenings on social media and around the world that may have an effect on our business.
are able to multitask, work within deadlines and iterate quickly in a fast-paced environment.
comfortable using Google Analytics, experience in SEO optimization, and pay-per-click campaigns.
Required skills
You should have:
2+ years working as a Community or Social Media Manager or a similar role.
excellent mastery of how to drive engagement on Facebook, Twitter, LinkedIn, Pinterest, Instagram, YouTube and other social media best practices.
a good sense of humor, be a happy person, humble and eager to learn from and teach others.
good presentation skills, exciting personality and ability to simplify complex ideas.
proven ability to communicate clearly in speech and in writing, and can get people to buy into your ideas
While this isn't required, it'll be a plus if you have:
a degree or certification in Digital Media, Marketing, Communications or any relevant field.
experience working in a high-growth, post-investment tech start-up.
experience working in traditional or online media and communication houses.
created or co-founded a business before.
graphic design, photo-editing, video-editing and photography skills
What we offer:
At Tuteria, we believe people who do great work deserve great support. Here are some of the benefits of joining our team:
₦120,000 - ₦150,000 monthly salary
Comprehensive medical insurance
Annual learning development stipend
10 days of paid leave excluding public holidays
Up to 12 weeks of paid maternity / paternity leave
Company pension contribution
Housing / relocation assistance if needed
Stock options for exceptional teammates
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About the Office Assistant Role
Tuteria needs service of a competent Office Assistant to perform various administrative and office support functions to support the team.
In this role, you will be a support for the office ensuring smooth office operations by undertaking a variety of activities ranging from receiving guests to making outbound calls, monitoring office supplies, ensuring the office is always clean, facilitating maintenance of office equipment etc.
This is a full-time role in our Gbagada office in Lagos. Candidates must live within or around Gbagada and be able to work for a few hours on weekends.
What you'll be doing
You will:
Ensure that the office is always in the best condition and that all teammates have everything they need to work effectively.
Warmly welcome visitors, tutors and clients and respond to enquiries.
Take notes at meetings, share action items and keep teammates abreast of resolutions, commitments or responsibilities.
Monitor office supplies like stationery, fuel, diesel, printer inks, toiletries etc. and procuring new stock as needed.
Ensure routine maintenance and prompt repair of all office equipment like printers, ACs, Generators, Laptops etc.
Supervise cleaning of the office and environs, and ensure prompt waste disposal.
Manage all suppliers and vendors on behalf of the company
Make outbound sales calls and place requests
Take delivery of packages on behalf of company and teammates.
Perform other office duties as assigned from time to time
What it'll take to succeed
You:
love taking care of people, and have great hospitality and customer service skills
are self-motivated, able to work independently and manage multiple tasks under minimal supervision.
are smart, have an attitude of excellence, and want to do things the right way.
have a pleasant and professional demeanor at all times with great attention to detail
are very organized and keen on paying attention to details.
can communicate clearly in speech and in writing, and able to get people to buy into your ideas.
Required skills
You should have:
1+ year's administrative / office support experience
Minimum of HND, B.A or B.Sc degree or equivalent experience.
Proficiency with Google or Microsoft suite of products (docs, sheets, slides)
Experience operating office equipment, procurement and maintenance.
Some experience or knowledge of exceptional Customer Service
What we offer:
At Tuteria, we believe people who do great work deserve great support. Here are some of the benefits of joining our team:
₦75,000 monthly salary
Comprehensive medical insurance
Annual learning development stipend
10 days of paid leave excluding public holidays
Up to 12 weeks of paid maternity / paternity leave
Company pension contribution
Stock options for exceptional teammates
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About the Finance & Accounting Manager Role
We are looking for a Finance Manager to help build out the finance and accounting functions at Tuteria. You'll be expected to have deep technical accounting knowledge for Nigerian businesses, be comfortable working without existing structure, rigorously pay attention to details and be a strong cross-functional business partner able to deliver insights and offer a strategic lens to evaluating business opportunities.
As the Finance Manager at Tuteria, you'll be responsible for delivering against our Financial and Accounting mandate which includes financial planning and analysis, controls, accounting, budgeting, cash management, reporting, forecasting, overall P&L management etc.
You'll help structure the finance functions for the business, work with other teams to ensure it's fully integrated across our operations, and serve as a business partner to the CEO and leadership to ensure Tuteria's continued financial health, as well as build a finance team over time.
Our team is small but highly effective, so your voice will be heard and your ideas will make meaningful contributions to the business.
This is a full-time role based in Tuteria's office in Gbagada, Lagos, Nigeria.
What you'll be doing
You will:
establish processes for budgeting, financial planning, cash flow forecasting, variance analysis, reporting, and P&L management. Perform month-end and year-end close.
prepare financial statements, including weekly, monthly, and quarterly management accounts. Track financial status and business performance to help identify potential risks or opportunities for improvement.
setup proper chart of accounts in Quickbooks and liaise with the product team to ensure consistency of financial data captured across all platforms.
create proper accounting processes for disbursement of funds, payment of tutors, tracking expenses, remittances, receipts, bank reconciliations, etc., and ensure all records are accurately recorded in Quickbooks and up-to-date at all times.
carry out daily reconciliation of all transactions, confirmation of payments and ensuring all inflows and outflows are properly accounted for.
setup better cash management practices and policies, and implement rigorous financial controls across all departments.
ensure filing of tax returns, generating tax payment slips and ensure taxes and other statutory obligations are paid on time.
liaise with 3rd-party persons such as Bank Account Managers, Auditors and Tax Consultants.
analyze the financial climate, historical data, and market trends to assist in creating strategic plans for business growth and direction.
build a finance team as needed; train and develop department staff to comply with financial processes.
work with the CEO on investor relations and fundraising, preparing business plans and board decks that show key business metrics and insights.
What it'll take to succeed
You:
have a deep understanding of the bookkeeping pain points of Nigerian businesses.
are abreast of FIRS standards and other accounting laws and principles in Nigeria
are a builder i.e you can turn incomplete, unstructured, conflicting, or ambiguous data into structured, manageable tasks and action plans.
have strong analytical abilities and can clearly link financial results to operational performance drivers that build our understanding of the business.
take an evidence-based, ethical and data-driven approach to making decisions.
are very comfortable with financial modeling in Excel, creating error-free reports, making presentations in Powerpoint or learning new software.
are organized, gritty and have a track record for driving change and impact in a fluid, unstructured working environment.
obsess over details, have a high ability to prioritize and work autonomously.
are proactive, effective at communicating with different audiences, and can bring different stakeholders to embrace an idea you believe in.
Required skills
You should have:
a degree in finance, economics, accounting or any other relevant field that demonstrates quantitative, accounting orientation.
3+ years' experience in finance, accounting or similar roles, especially if you created or led finance operations.
an accounting certification such as ACCA or ICAN or pursuing same.
experience working with cloud accounting software, especially Quickbooks.
While this isn't required, it'll be a plus if you have:
worked in a high-growth, post-investment tech start-up.
created or co-founded a startup before.
What we offer:
At Tuteria, we believe people who do great work deserve great support. Here are some of the benefits of joining our team:
₦200,000 monthly salary
Comprehensive medical insurance
Annual learning development stipend
10 days of paid leave excluding public holidays
Up to 12 weeks of paid maternity / paternity leave
Company pension contribution
Housing / relocation assistance if needed
Stock options for exceptional teammates
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