Description
Job ID: 48467
Locations:
Abuja, Benue, Nasarawa
Job Sector: Banking
Job Details
Retail & Business Banking
Job Purpose
To manage and optimize value from a portfolio of SME customers
Key Responsibilities/Accountabilities
Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers.
Selling includes acquiring and opening new business accounts (walk-in customers and customers pro-actively approached in the local market area)
Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc.
Mine existing customer data to identify expansion and/or additional business opportunities.
Identify opportunities to migrate top-end customers to Commercial Banking.
Providing a central (information/ query handling) service point for a portfolio of SME customers. .
Ensure KYC documentation, regulatory compliance and control is adhered to
Preferred Qualification and Experience
Bachelors Degree in any related field
Min 2 years of Business Banking Sales experience
Knowledge/Technical Skills/Expertise:
Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
Business acumen – Ability to spot opportunities and optimize revenue generation for the business
A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs.
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Job ID: 48466
Locations:
Kano, Jalingo - Taraba, Yobe
Job Sector: Banking
Job Details
Retail & Business Banking
Job Purpose
To manage and optimize value from a portfolio of SME customers
Key Responsibilities / Accountabilities
Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers.
Selling includes acquiring and opening new business accounts (walk-in customers and customers pro-actively approached in the local market area)
Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc.
Mine existing customer data to identify expansion and/or additional business opportunities.
Identify opportunities to migrate top-end customers to Commercial Banking.
Providing a central (information/ query handling) service point for a portfolio of SME customers. .
Ensure KYC documentation, regulatory compliance and control is adhered to
Preferred Qualification and Experience
Bachelor's Degree in any related field
Min 2 years of Business Banking Sales experience
Knowledge / Technical Skills / Expertise:
Basic Financial Analysis - Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
Business acumen - Ability to spot opportunities and optimize revenue generation for the business
A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs.
go to method of application »
Job ID: 48465
Locations:
Lagos (Mainland)
Job Sector: Banking
Job Details
Retail & Business Banking
Job Purpose
To manage and optimize value from a portfolio of SME customers
Key Responsibilities/Accountabilities
Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers.
Selling includes acquiring and opening new business accounts (walk-in customers and customers pro-actively approached in the local market area)
Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc.
Mine existing customer data to identify expansion and/or additional business opportunities.
Identify opportunities to migrate top-end customers to Commercial Banking.
Providing a central (information/ query handling) service point for a portfolio of SME customers. .
Ensure KYC documentation, regulatory compliance and control is adhered to
Preferred Qualification and Experience
Bachelors Degree in any related field
Min 2 years of Business Banking Sales experience
Knowledge / Technical Skills / Expertise:
Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
Business acumen – Ability to spot opportunities and optimize revenue generation for the business
A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs
go to method of application »
Job ID: 48464
Locations:
Kwara
Job Sector: Banking
Job Details
Retail & Business Banking
Job Purpose
To manage and optimize value from a portfolio of SME customers
Key Responsibilities/Accountabilities
Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers.
Selling includes acquiring and opening new business accounts (walk-in customers and customers pro-actively approached in the local market area)
Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc.
Mine existing customer data to identify expansion and/or additional business opportunities.
Identify opportunities to migrate top-end customers to Commercial Banking.
Providing a central (information/ query handling) service point for a portfolio of SME customers. .
Ensure KYC documentation, regulatory compliance and control is adhered to
Preferred Qualification and Experience
Bachelors Degree in any related field
Min 2 years of Business Banking Sales experience
Knowledge / Technical Skills / Expertise:
Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
Business acumen – Ability to spot opportunities and optimize revenue generation for the business
A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs
go to method of application »
Job ID: 48463
Locations:
Edo
Job Sector: Banking
Job Details
Retail & Business Banking
Job Purpose
To manage and optimize value from a portfolio of SME customers
Key Responsibilities/Accountabilities
Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers.
Selling includes acquiring and opening new business accounts (walk-in customers and customers pro-actively approached in the local market area)
Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc.
Mine existing customer data to identify expansion and/or additional business opportunities.
Identify opportunities to migrate top-end customers to Commercial Banking.
Providing a central (information/ query handling) service point for a portfolio of SME customers. .
Ensure KYC documentation, regulatory compliance and control is adhered to
Preferred Qualification and Experience
Bachelors Degree in any related field
Min 2 years of Business Banking Sales experience
Knowledge / Technical Skills / Expertise:
Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
Business acumen – Ability to spot opportunities and optimize revenue generation for the business
A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs
go to method of application »
Job ID: 48462
Location:
Lagos
Job Sector: Banking
Job Purpose
Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centre.
To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs.
Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls.
Ensure the effective rollout of change management initiatives to the service centres. Maintain a high level of integrity and ethical standards.
Key Responsibilities/Accountabilities
Customer Service:
Set and ensure that service standards are maintained, in line with differentiated requirements of the market segments.
Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channels.
Ensure that the centres strive for continuous service improvement.
Management of Credit and Operational Risk:
Identify the major risks affecting the centres and ensure that the necessary steps are taken to measure, monitor and manage these risks.
Recommend revision of internal controls to provincial operations where appropriate, to address new or previously uncontrolled risks.
Manage assets, eg cash and cost accountabilities, with emphasis on the containment of controllable costs.
Manage and ensure overall operational readiness/efficiency of the centres’ infrastructure (including premises, ATMs, systems), physical security, opening/closing procedures and operational issues such as fraud, losses and differences.
Ensure irregularities highlighted in routine control reports are attended to.
Co-ordinate the checking of centre tellers/treasury/blank forms.
Complete monthly centre housekeeping checklist.
Report premises/equipment issues to regional operations.
Ensure that an effective control structure is maintained, with control activities defined at every level and duties appropriately segregated.
Ensure that levels of authority and limits of access to information/systems are adhered to.
Ensure that all routine controls relating to new business are effectively applied.
Ensure compliance with OHS (Occupational Health and Safety) requirements
Management of Service Improvement:
Manage the customer problem resolution process and ensure the accurate logging of information.
Set and monitor turn-around times for resolving customer queries and complaints.
Ensure that problem root causes are resolved by facilitating corrective action and regular liaison with support entities (including issues relating to ATM and Auto E terminals).
Ensure that service measurement is maintained and action adverse trends.
Implement service recovery to facilitate customer retention.
Ensure that customers provide/have provided documentation as required in terms of FICA/KYC legislation
Management of responsive sales and relationship management:
Develop sales and relationship management plans to achieve responsive sales targets for the centers.
Manage the sales and relationship management tracking system and provide feedback and coaching to the team.
Identify different local market segments prevalent in geographical area and keep up to date with changes/developments.
Drive the lead referral system.
Coach the responsive relationship management team on product knowledge, cross-selling opportunities and assist subordinates in generating meaningful and value-added solutions for customers resulting in maximum business development.
Ensure the territory where the branch is situated has adequate feel of the bank and its products
Increased cross-selling ratios:
Effective migration of customers/transactions to more appropriate channels.
Requisite stationery and cash supplies held.
Effective, customer-orientated telephone management.
Retention of satisfied, well-informed customers as measured by Customer Evaluation of Bank Service (CEBS) ratings.
Staff effectiveness and motivation Postive findings of Inspection Compliance reports
Convene regular customer discussion forums and action the results
Maintain awareness of serious customer complaints and attend to resolution.
Ensure that opportunities for migration of customers to more appropriate/cost-effective channels and migratable teller/enquiry transactions are identified and actioned.
Ensure efficient, customer-orientated telephone procedures.
Discuss staffing requirements as predicted by Branch Scheduling Tool (BST) with Provincial Productivity
Ensure BST schedule adherence for all reporting Service Centres
People Management:
Delegate authority and responsibility in line with business objectives and service standards to ensure the empowerment, motivation and effectiveness of all subordinates.
Monitor and manage the performance and development of subordinates to ensure sustained profitability, compliance with the Code of Banking Practice, internal controls and overall well-being of staff.
Prepare a flexible staffing plan to meet service/sales demands in the centres, taking into account local conditions, resourcing options and costs.
Overall staff complement to be in line with productivity measurements. – Branch Scheduling Tool
Visibly assist the centres in achieving targets and standards of performance by providing consistent encouragement and guidance.
Ensure that equity requirements are met and transformation initiatives supported.
Identify strengths and development areas and ensure tat subordinates receive the required coaching/training
Turn-around times for processing and one-on-one customer interaction in terms of segment standards, efficient service.
Control operational losses and minimise risk compliance with laid-down instructions and effective management of credit risk, physical security etc.
Costs contained within budget.
Availability of ATMs and within target, site cleanliness requirements met, minimal vandalism.
Preferred Qualification and Experience
A bachelor’s degree in any related field
Minimum 2 years Banking Operatons experience
Minimum 6-8 years Retail Banking, Business Development experience
At least one professional qualificiation, e.g CIBN, ICAN
Knowledge/Technical Skills/Expertise:
Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
Business acumen – Ability to spot opportunities and optimize revenue generation for the business
A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs
go to method of application »
Job ID: 48461
Location:
Ado-Ekiti
Job Sector: Banking
Job Details
Retail Banking
Job Purpose
Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centre.
To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs.
Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls.
Ensure the effective rollout of change management initiatives to the service centres. Maintain a high level of integrity and ethical standards.
Key Responsibilities/Accountabilities
Customer Service:
Set and ensure that service standards are maintained, in line with differentiated requirements of the market segments.
Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channels.
Ensure that the centres strive for continuous service improvement.
Management of Credit and Operational Risk:
Identify the major risks affecting the centres and ensure that the necessary steps are taken to measure, monitor and manage these risks.
Recommend revision of internal controls to provincial operations where appropriate, to address new or previously uncontrolled risks.
Manage assets, eg cash and cost accountabilities, with emphasis on the containment of controllable costs.
Manage and ensure overall operational readiness/efficiency of the centres’ infrastructure (including premises, ATMs, systems), physical security, opening/closing procedures and operational issues such as fraud, losses and differences.
Ensure irregularities highlighted in routine control reports are attended to.
Co-ordinate the checking of centre tellers/treasury/blank forms.
Complete monthly centre housekeeping checklist.
Report premises/equipment issues to regional operations.
Ensure that an effective control structure is maintained, with control activities defined at every level and duties appropriately segregated.
Ensure that levels of authority and limits of access to information/systems are adhered to.
Ensure that all routine controls relating to new business are effectively applied.
Ensure compliance with OHS (Occupational Health and Safety) requirements
Management of Service Improvement:
Manage the customer problem resolution process and ensure the accurate logging of information.
Set and monitor turn-around times for resolving customer queries and complaints.
Ensure that problem root causes are resolved by facilitating corrective action and regular liaison with support entities (including issues relating to ATM and Auto E terminals).
Ensure that service measurement is maintained and action adverse trends.
Implement service recovery to facilitate customer retention.
Ensure that customers provide/have provided documentation as required in terms of FICA/KYC legislation
Management of responsive sales and relationship management:
Develop sales and relationship management plans to achieve responsive sales targets for the centers.
Manage the sales and relationship management tracking system and provide feedback and coaching to the team.
Identify different local market segments prevalent in geographical area and keep up to date with changes/developments.
Drive the lead referral system.
Coach the responsive relationship management team on product knowledge, cross-selling opportunities and assist subordinates in generating meaningful and value-added solutions for customers resulting in maximum business development.
Ensure the territory where the branch is situated has adequate feel of the bank and its products
Increased cross-selling ratios:
Effective migration of customers/transactions to more appropriate channels.
Requisite stationery and cash supplies held.
Effective, customer-orientated telephone management.
Retention of satisfied, well-informed customers as measured by Customer Evaluation of Bank Service (CEBS) ratings.
Staff effectiveness and motivation Postive findings of Inspection Compliance reports
Convene regular customer discussion forums and action the results:
Maintain awareness of serious customer complaints and attend to resolution.
Ensure that opportunities for migration of customers to more appropriate/cost-effective channels and migratable teller/enquiry transactions are identified and actioned.
Ensure efficient, customer-orientated telephone procedures.
Discuss staffing requirements as predicted by Branch Scheduling Tool (BST) with Provincial Productivity
Ensure BST schedule adherence for all reporting Service Centres
People Management:
Delegate authority and responsibility in line with business objectives and service standards to ensure the empowerment, motivation and effectiveness of all subordinates.
Monitor and manage the performance and development of subordinates to ensure sustained profitability, compliance with the Code of Banking Practice, internal controls and overall well-being of staff.
Prepare a flexible staffing plan to meet service/sales demands in the centres, taking into account local conditions, resourcing options and costs.
Overall staff complement to be in line with productivity measurements. – Branch Scheduling Tool
Visibly assist the centres in achieving targets and standards of performance by providing consistent encouragement and guidance.
Ensure that equity requirements are met and transformation initiatives supported.
Identify strengths and development areas and ensure tat subordinates receive the required coaching/training
Turn-around times for processing and one-on-one customer interaction in terms of segment standards, efficient service.
Control operational losses and minimise risk compliance with laid-down instructions and effective management of credit risk, physical security etc.
Costs contained within budget.
Availability of ATMs and within target, site cleanliness requirements met, minimal vandalism.
Preferred Qualification and Experience
A bachelor’s degree in any related field
Minimum 2 years Banking Operatons experience
Minimum 6-8 years Retail Banking, Business Development experience
At least one professional qualificiation, e.g CIBN, ICAN
Knowledge/Technical Skills/Expertise:
Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
Business acumen – Ability to spot opportunities and optimize revenue generation for the business
A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs
go to method of application »
Job ID: 48459
Location:
Benue
Job Sector: Banking
Job Details
Wealth and Investment
Job Purpose
The Business Development Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management.
Responsible for ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters.
The Business Development Manager is also responsible to support and deliver on the universal financial solution goals of the Stanbic IBTC Group .
Key Responsibilities/Accountabilities
Achieve monthly sales target in RSA & Contributions:
Achieve and surpass assigned monthly RSA pin target
Achieve and surpass assigned monthly/yearly contribution target
Achieve and surpass assigned new employers targets
Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins.
Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics.
Identify, initiate and convert leads for SIPML.
Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company.
Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization.
Make physical / telephone calls / e-mails to clients for customer interactions
Organize and facilitate Interactive sessions and Rotating Desks/PoW with clients and prospective clients.
Effectively communicate and follow through, with client requests to back office /support units
Maintain and update comprehensive employers’ database.
Ensure Employers have updated contribution schedules.
Collect schedules from Employer for upload to clients’ accounts.
Follow up with employers on monthly pension contribution as at when due.
Increase number of funded and contributing RSA Pins in the department.
Consistently identify value to our customers by leveraging the various resources within the group
Ensure not more than 5% customer attrition from assigned institutions during the transfer window
Collect and correct email mandates for employees in assigned institutions
Organize CFI capture with Organizations periodically by the regulator.
Grow SIPML’s share of mind among clients/ organizations in assigned institutions
Increase the funding and contribution ratios of employees’ contribution within assigned institutions
Proffer possible strategies/ways to improve sales and relating to customers.
Ensure Legislative Compliance and SIBTC standards:
Educate and enlighten employees and their employers about the dynamics of the Pension industry
Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company
Ensure adherence to code of ethics and all other related guidelines
Ensure smooth internal & external stakeholder management
Preferred Qualification and Experience
First Degree in General Social Science
Chartered Financial Analyst (CFA)
Masters Degree in Marketing
Minimum of five years experience with exposure in sales relationship management & leadership position
Minimum of five years experience with exposure in client profiling
Minimum of five years experience with exposure in sales relationship management
Minimum of three years sales experience with exposure in sales and relationship management
Knowledge/Technical Skills/Expertise:
Effective Business Communication
Presentation Skills
Compliance-Know-Your-Customer
Brand Management
Customer Understanding
Applications: Microsoft Office Suite
Compliance
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Job ID: 48460
Locations:
Edo, Rivers, Delta
Job Sector: Banking
Job Purpose
Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centre.
To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs.
Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls.
Ensure the effective rollout of change management initiatives to the service centres. Maintain a high level of integrity and ethical standards.
Key Responsibilities/Accountabilities
Customer Service:
Set and ensure that service standards are maintained, in line with differentiated requirements of the market segments.
Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channels.
Ensure that the centres strive for continuous service improvement.
Management of Credit and Operational Risk:
Identify the major risks affecting the centres and ensure that the necessary steps are taken to measure, monitor and manage these risks.
Recommend revision of internal controls to provincial operations where appropriate, to address new or previously uncontrolled risks.
Manage assets, eg cash and cost accountabilities, with emphasis on the containment of controllable costs.
Manage and ensure overall operational readiness/efficiency of the centres’ infrastructure (including premises, ATMs, systems), physical security, opening/closing procedures and operational issues such as fraud, losses and differences.
Ensure irregularities highlighted in routine control reports are attended to.
Co-ordinate the checking of centre tellers/treasury/blank forms.
Complete monthly centre housekeeping checklist.
Report premises/equipment issues to regional operations.
Ensure that an effective control structure is maintained, with control activities defined at every level and duties appropriately segregated.
Ensure that levels of authority and limits of access to information/systems are adhered to.
Ensure that all routine controls relating to new business are effectively applied.
Ensure compliance with OHS (Occupational Health and Safety) requirements
Management of Service Improvement:
Manage the customer problem resolution process and ensure the accurate logging of information.
Set and monitor turn-around times for resolving customer queries and complaints.
Ensure that problem root causes are resolved by facilitating corrective action and regular liaison with support entities (including issues relating to ATM and Auto E terminals).
Ensure that service measurement is maintained and action adverse trends.
Implement service recovery to facilitate customer retention.
Ensure that customers provide/have provided documentation as required in terms of FICA/KYC legislation
Management of responsive sales and relationship management:
Develop sales and relationship management plans to achieve responsive sales targets for the centers.
Manage the sales and relationship management tracking system and provide feedback and coaching to the team.
Identify different local market segments prevalent in geographical area and keep up to date with changes/developments.
Drive the lead referral system.
Coach the responsive relationship management team on product knowledge, cross-selling opportunities and assist subordinates in generating meaningful and value-added solutions for customers resulting in maximum business development.
Ensure the territory where the branch is situated has adequate feel of the bank and its products
Increased cross-selling ratios:
Effective migration of customers/transactions to more appropriate channels.
Requisite stationery and cash supplies held.
Effective, customer-orientated telephone management.
Retention of satisfied, well-informed customers as measured by Customer Evaluation of Bank Service (CEBS) ratings.
Staff effectiveness and motivation Postive findings of Inspection Compliance reports
Convene regular customer discussion forums and action the results:
Maintain awareness of serious customer complaints and attend to resolution.
Ensure that opportunities for migration of customers to more appropriate/cost-effective channels and migratable teller/enquiry transactions are identified and actioned.
Ensure efficient, customer-orientated telephone procedures.
Discuss staffing requirements as predicted by Branch Scheduling Tool (BST) with Provincial Productivity
Ensure BST schedule adherence for all reporting Service Centres
People Management:
Delegate authority and responsibility in line with business objectives and service standards to ensure the empowerment, motivation and effectiveness of all subordinates.
Monitor and manage the performance and development of subordinates to ensure sustained profitability, compliance with the Code of Banking Practice, internal controls and overall well-being of staff.
Prepare a flexible staffing plan to meet service/sales demands in the centres, taking into account local conditions, resourcing options and costs.
Overall staff complement to be in line with productivity measurements. – Branch Scheduling Tool
Visibly assist the centres in achieving targets and standards of performance by providing consistent encouragement and guidance.
Ensure that equity requirements are met and transformation initiatives supported.
Identify strengths and development areas and ensure tat subordinates receive the required coaching/training
Turn-around times for processing and one-on-one customer interaction in terms of segment standards, efficient service.
Control operational losses and minimise risk compliance with laid-down instructions and effective management of credit risk, physical security etc.
Costs contained within budget.
Availability of ATMs and within target, site cleanliness requirements met, minimal vandalism.
Preferred Qualification and Experience
A bachelor’s degree in any related field
Minimum 2 years Banking Operatons experience
Minimum 6-8 years Retail Banking, Business Development experience
At least one professional qualificiation, e.g CIBN, ICAN
Knowledge/Technical Skills/Expertise
Basic Financial Analysis – Ability to interpret income statement, balance sheet, cash flow statement and financial ratios.
Business acumen – Ability to spot opportunities and optimize revenue generation for the business
A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of all SME product programs
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