~ Assist customers with questions, inquiries and complaints
~ Promote goods and services offered by the company.
~ Keep records of customers’ information.
~ Build rapport with customers by engaging with them in an accommodating, friendly, and professional manner, to deliver exceptional experiences and nurture lasting relationships.
~ Liaise with managers or other employees who might be able to provide further assistance.
~ Assist with placement of orders, refunds, or exchanges.
~ Utilize computer technology to handle high call volumes.
~ B.Sc/HND in any discipline.
~ Minimum of 2 years experience working as a Customer Care Agent.
~ Strong communication skills, including active listening and clear articulation.
~ Ability to solve problems and alleviate conflicts or escalate tactifully.
~ Ability to work individually and as a team
~ Ability to multitask, manage time, and prioritize.