Customer Support Officer / Front Desk Officer

Description

Tomato Jos Farming and Processing Limited is hiring a Customer Support Officer / Front Desk Officer in Kaduna.

Job Description

• Greet guests and provide them with superb customer service.
• Ensure the reception is neat, presentable, and equipped with all the necessary supplies such as pens,forms, and paper.
• Answer all client questions and incoming calls
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Direct visitors to the appropriate person or office.
• Resolve and document customer complains or refer to appropriate office.
• Letting customers know about other products the company offers and passing leads to the sales team.
• Managing customer relationships to build a reputation for excellent service and generate repeat business.
• Carrying out customer satisfaction surveys and reviews.
• Direct or share with customers online resources, training guides, FAQs, etc that will benefit them on company or product knowledge.
• Create and maintain accurate reports about customer interactions and following up on progress.
• Make recommendations to management to improve customer experience and organizational revenue.
• Make all company’s hotel and flight reservations
• Performing specific administrative tasks as assigned from time to time.

Minimum Qualifications and Experience Required for the Job

• Candidates should possess a Bachelor's Degree qualification.
• 1 - 2 years of customer relationship experience.
• Exceptional oral and written communication skills.
• Must have an outstanding knowledge of Excel spreadsheets, MS Office, Email.
• Attention to details
• Ability to deal with an emergency in a timely and effective manner.
• Problem-solving skills.
• Ability to speak Hausa fluently.
• Presentable and friendly with outstanding people’s skills
• Additional Qualifications and Experience That Will Set You Apart
• Strong interpersonal skills, demonstrated by the ability to develop and maintain relationships with customers.
• Knowledge of CRM software.
• Hands on experience with office equipment.
• Strong multitasking and organizational skills.
• Strong management and conflict-resolution skills.
• Strong oral expression in communicating information and ideas clearly so that others will understand.

How to Apply

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