Description
JOB OVERVIEW
The practice manager will be responsible for fostering a unique, comfortable and stimulating workplace by providing administrative and technical support to every business unit. Also responsible for remarkable equipment maintenance, facility management, privacy and security management, procurement management and inventory management.
ESSENTIAL JOB FUNCTIONS
Office Management
Ensures Office is ready for the day; conducive and all equipment are functioning properly;
Ensures that the office environment is kept in good condition through effective supervision of personnel in charge of cleaning;
Ensures timely delivery of office supplies for the entire staff in accordance with company purchasing policies and budgetary restrictions;
Monitors and replenishes the stock level of office materials such as paper, toner, office pins, folder, etc;
Ensures the maintenance of office equipment and machinery, including copier and generator set;
Administrative duties
Supervises and coordinates overall administrative activities for the office;
Handles ticketing and reservation for all air travels;
Manages all office assets such as vehicles, air-conditions, laptops, printers and ensures scheduled maintenance is carried out;
Creates and manages the filing system;
Facilitates the payment of utility bills;
Utilizes vendor selection criteria in identifying contractors for the company;
Ensures third party contractors meet the service level agreements;
Manages the office imprest system and itemizes all purchases;
Ensures accurate inventory of library books and monitors book collection and submission deadlines;
Supervises other junior employees – front desk officer, office assistant, cleaners and drivers in ensuring their tasks are carried out efficiently and effectively;
Identifies administrative policy documents needed by the company and develops such documents;
Customer Service
Receives and directs clients to appropriate office;
Manages the activities of the Red café;
Offers beverages to clients;
Delivers excellent customer service and promotes a remarkable brand experience.
EDUCATION:
Bachelor’s degree in Law
KNOWLEDGE REQUIREMENTS:
Knowledge of office administration
Proven experience as a legal practitioner, office manager or administrative assistant
Ability to maintain a high level of accuracy in preparing and documenting information
WORK EXPERIENCE:
2 - 3 years’ work experience in an administrative role.
SKILL REQUIREMENTS:
Leading and supervising
Planning and organizing
Working with people
Analyzing
Applying expertise and technology
Adhering to principles and values
Presenting and communicating information
Writing and reporting
Learning and researching
Coping with pressures and setbacks
Entrepreneurial and commercial thinking
OTHER REQUIREMENTS:
At this stage in our growth, we’re seeking an individual that is not just the most talented, but also that is best suited to our corporate culture.
Millennial- A confident, ambitious and youthful individual, aged between 22 and 28 years old.
World View- Well exposed, well-traveled, reads books and has an opinion on a wide variety of subjects.
Creative- An innately creative thinker that blends strategy with implementation.
Passion- An energetic individual, who displays a sufficient amount of passion and verve for life.
Location- For good work-life balance, lives within close proximity to our office in Oniru, Victoria Island.
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JOB OVERVIEW
The Business Intelligence Team Lead will be responsible for providing support for sales growth and marketing strategies as well as customer retention, by using strategic methods and concise data mining. They will work on highly sophisticated projects that are large and wide in scope and that play a significant role in company performance using advanced analytical skills and abilities.
ESSENTIAL JOB FUNCTIONS
Analyze and interpret data to provide metrics and understand requirements to build and implement successful company initiatives;
Research market and industry trends and patterns;
Monitor and forecast marketing and sales trends;
Solve business problems using statistical techniques and advanced programming languages;
Execute data extraction and manipulate client and/or household information from client information systems or other data sources;
Utilize statistical modeling solutions to forecast potential new client acquisition, defection, retention programs, and cross-selling opportunities;
Use CRM or other Marketing Automation Tools to assist with the development and implementation of targeted sales leads, cross-selling, and client relationship retention, and client acquisition, utilizing predictive modeling techniques;
Support CRM (Customer Relationship Management) strategies by using methodologies/systems such as client profiling, behavior analysis, and segmentation, to strategy development and impact assessment and performance;
Create and produce ongoing monthly reports and metrics in company areas such as client acquisition, client retention, client defection, product penetration, cross-sell rates, balance retention and segmentation metrics;
Produce dashboards and reports using the Master Customer Information File (MCIF) system;
Assist sales team in sales promotion tracking, development, and end of the promotion marketing returns on investment calculation and analysis;
Compares Return on Investment (ROI) with past numbers;
Develop standardized internal controls to ensure continued data quality for visibility of metrics for analysis;
Maintain awareness, staying ahead of the game, in the innovation of current developments for new data mining techniques, programming, and marketing automation;
Provides support and guidance to junior analysts in report creation;
Recommend changes and improvements based on research findings to improve clients' business models, goals and milestone expectations;
Use web analytics platforms and reporting tools such as Adobe Analytics and Google Analytics to provide timely integrated reports/dashboards to internal customers to drive tactical programs and inform the optimization of paid search (PPC) and Social Advertising campaigns;
Inform the strategic development of digital campaigns by understanding relevant market data and competitive insights, as well as an understanding of prospects/audience intelligence;
Works with all business units to improve intelligence reporting and analysis.
EDUCATION:
Bachelor's degree in Marketing, Business, Mathematics, Statistics, Econometrics, or equivalent education
WORK EXPERIENCE:
4 – 5+ years of experience in Marketing Strategy Development, Data Mining, Business Intelligence, Analytics, Marketing Research and/or Project Management
Proven experience working with both collection requirements management (CRM) and collection operations management (COM)
Expert experience in campaign tracking for URLs using Adobe Tag Manager, accessing tagging needs and tracking code, and troubleshooting reports for Adobe Analytics (SiteCatalyst)
Professional background in global organizations working with international clients would be an added advantage
KNOWLEDGE REQUIREMENTS:
Experience working with large datasets using data analysis tools such as Excel (pivot tables, VB scripting), Access, Business Objects, Tableau, or SQL
Proven experience using Structured English Query Language (SQL), and working knowledge of database environments such as UNIX, Oracle or DB2
Proven ability to set up and configure Google Analytics profiles
Proven knowledge and experience working with web-based metrics reporting tools and dashboards with digital analytics such as reporting via APIs, use of Trakkboard, SumAll, Ducksboard
Ability to work with social analytic tools such as HootSuite, Adobe Social, Radian6, Sprinklr, and SproutSocial
Working knowledge of how to use A/B OR MVT landing page testing to optimize advertising, campaigns, and lead generation
Proven experience with JavaScript coding and tag management solutions (Adobe Tag Manager, Ensighten, Tealium)
SKILL REQUIREMENTS:
Excellent analytical and forecasting ability
Presenting and communicating skills
Working with people
Learning and researching
Creating and innovating skills
Copywriting skills
Reporting skills
Entrepreneurial and commercial thinking
Ability to apply expertise and technology
Ability to manage multiple projects simultaneously
Ability to cope with fast-paced and pressured work
Aptitude to train clients on how to use and understand a variety of analytics tools
OTHER REQUIREMENTS:
Millennial- A confident, ambitious and youthful individual, aged between 25 and 33 years old.
World View- Well exposed, well-traveled, reads books and has an opinion on a wide variety of subjects.
Creative- An innately creative thinker that blends strategy with implementation
Passion- An energetic individual, who displays a sufficient amount of passion and verve for life.
Location- For good work-life balance, lives within close proximity of our office in Oniru, Victoria Island.
go to method of application »
JOB OVERVIEW
The front desk officer will act as the “face of the company” and will be responsible for overseeing all receptionist and secretarial duties at our main entrance desk. Also responsible for providing administrative support to all other business units.
ESSENTIAL JOB FUNCTIONS
Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper;
Welcome all guests with superb customer service and promote a remarkable brand experience;
Answer all incoming calls and redirect calls to appropriate departments or keep messages where required;
Monitor people coming & going through the reception doors and issue visitor passes where appropriate;
Handle all inquiries in a professional and courteous manner, in person and on the telephone;
Receive all mails, letters and packages, and distribute them accordingly;
Organize courier deliveries;
Draft, review and proofread office documents;
Maintain office files and records ensuring proper database management;
Conduct basic security checks throughout the day and report concerns to the Practice Manager;
Report any maintenance issues immediately to the Practice Manager, including all furniture, fittings, and equipment around the reception area;
Work with the Practice Manager to track and order office equipment and supplies;
Update appointment calendars and schedule follow-up appointments;
Other duties as assigned.
EDUCATION:
Bachelor’s degree in Mass Communications, Administration, Management or related field
WORK EXPERIENCE:
1 - 2 years’ work experience in customer service or an administrative role.
KNOWLEDGE REQUIREMENTS:
Knowledge of office administration
Knowledge of office management and bookkeeping
Ability to maintain a high level of accuracy in preparing and documenting information
SKILL REQUIREMENTS:
Superb written and verbal communication
Ability to cope with pressures and setbacks
High attention to detail
Planning and organizing
Working with people
Adhering to principles and values
Learning and researching
Problem-solving & Multitasking
MS Office proficiency
OTHER REQUIREMENTS:
We’re seeking an individual that is not just the most talented, but also that is best suited to our corporate culture.
Millennial- A confident, ambitious and youthful individual, aged between 22 and 28 years old.
World View- Well exposed, well-traveled, reads books and has an opinion on a wide variety of subjects.
Creative- An innately creative thinker that blends strategy with implementation.
Passion- An energetic individual, who displays a sufficient amount of passion and verve for life.
Location- For good work-life balance, lives within good proximity to our office in Oniru, Victoria Island.
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