Description
Company Location: Asese , Ogun state
Job Description
Maintain adequate records and information for all employees of the company
Coordinate the Employee Recruitment process and the preparation of employment contracts
Provide support and guidance to Managers and staff ensuring good employee relations and welfare
Ensure that all employee data are accurate and up to date using the enterprise-wide Human Resources Payroll and Employee Self Service Package
To assist in developing Human Resources policies promoting the company's core values and objectives
Co-ordinate the Employee Career development and Succession Plan, identification of employee training needs and facilitating employee development across the organization.
Requirements
Good oral and written communication skills
Good team player
Good interpersonal and people management skills and negotiating skills
Good understanding of the employee recruitment process
Strong sense of professionalism, integrity, sound judgment and tact
Ability to maintain confidentiality
Proficiency in the use of Human Resources and Employee Self Service enterprise-wide packages
A minimum of 2 years working Experience
Must be good with the use of Microsoft tools ( Excel, Word, and powerpoint).
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Job Description
Attend to all customer enquiries promptly
Resolve customer issues and complaints on service related matters
Receive and process customer's requests promptly and efficiently
Build and maintain long term and profitable relationships with customers
Deliver efficient and quality customer service consistently.
Maintain a database for collating useful customer information.
Log issues on service delivery and follow-up with customer or the relevant units on providing solutions to these issues.
Requirements
Applicants must possess a minimum of Second Class Division for holders of BSc. and Upper Credit for HND holders.
Must have 1 - 3 customer service experience
Skills and Competencies:
Computer Skills (compulsory)
Excellent customer relationship management
Good Oral & Written communication
Sales & Marketing skills
Excellent inter-personal skills
Problem solving and conflict resolution
Must have basic knowledge in Microsoft Word and Excel.
Organized, detail-oriented and can work in a fast-paced environment
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