Description
Our client is a foremost Dry-cleaning and Laundry Company
Description
We are in need of a young, smart, high-energy intra-prenuers Customer Relationship Officers. Our Ideal individual is the one who can effectively act as a direct interface between the company and its customers, manage customer’s accounts, engage new prospects that will translate to increased revenue for the company.
Responsibilities
Provides quality customer service to customers daily,
Handles and responds to all requests/queries/complaints/enquiries made by customers in a courteous and efficient manner.
Ensures the shop and the environment is clean before the shop opens for business.
Takes customers’ orders for services and communicating them accurately to the relevant operations unit – dry cleaning, laundry, cobbler, alterations, upholstery, etc.
Ensures proper analysis is done for garments dropped off and inform the customer appropriately.
Ensures all garments are properly booked and tagged for identification.
Handles pick-up of garments ensuring compliance to company policies and procedures.
Releases finished items to customers and receive payment from customers.
Ensures all customer complaints are resolved amicably and with SLAs.
Makes calls to customers who have not been in domiciled outlet/branch for a given period.
Increase revenue in domiciled branch/outlet by engaging leads, prospect, soliciting referrals and increasing existing customer patronage in cash sales.
Reduced losses from overdue garments on the rails.
Deposit cash at the bank when required.
Examine garments and book content form if required before booking.
Enter customer details correctly on the ERP.
Performs any other duties or tasks as may be required your supervisors. Play the account manager role to a selected list of customers within the domiciled outlet,
Effectively profile customers and more personalized service.
Requirements
Minimum of SSCE
1 year on similar role
Must be a fast learner
Excellent time management skills and ability to multitask and prioritize work.
Ability to build and maintain effective relationships at all levels.
Excellent organization, planning and coordination skills
Good intuitive, negotiating and analytical skills
Ability to work with minimal supervision
Highly proficient in the use of Microsoft office tools
Excellent written and verbal communication skills
Must be able to prepare reports and correspondence
High on execution
Low on excuses
High sense of personal responsibility
High Integrity
Friendly
Engaging
Good Instincts
Thorough and detailed
Can –do attitude
Passionate
Proactive
Can think on his/her feet
Can take instructions and expand on it.
go to method of application »
Our client is a Logistic company in the Nigeria economy
Responsibilities
Coordinate internal resources and third parties / vendors for the flawless execution of projects
Ensure that all projects are delivered on-time, within scope and within budget
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
Ensure resource availability and allocation
Develop a detailed project plan to monitor and track progress
Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
Measure project performance using appropriate tools and techniques
Report and escalate to management as needed
Manage the relationship with the client and all stakeholders
Perform risk management to minimize project risks
Establish and maintain relationships with third parties/vendors
Create and maintain comprehensive project documentation
Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels
Track project performance, specifically to analyze the successful completion of short and long-term goals
Meet budgetary objectives and make adjustments to project constraints based on financial analysis
Develop comprehensive project plans to be shared with clients as well as other staff members
Use and continually develop leadership skills
Attend conferences and training as required to maintain proficiency
Perform other related duties as assigned
Develop spreadsheets, diagrams and process maps to document needs
Requirements
Proven working experience in project management
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multitasking skills
Strong working knowledge of Microsoft Office
Project Management Professional (PMP) certification is a plus
Bachelor's Degree / HND in appropriate field of study or equivalent work experience
go to method of application »
Our client is a foremost Dry-cleaning and Laundry Company
Job Description
We needs a result-oriented, innovative, and driven Marketing & Business Development Manager.
The individual in this role would lead a team consisting of a Customer Experience Manager, a Graphic Designer, and a Content Writer. He/She will be responsible for analyzing our customer base and current sales strategies and identifying opportunities to increase sales and profitability.
The ideal candidate must be creatively minded, great with relationship management, and eager to think outside the box when it comes to our customers and their needs including engagement.
Candidates with experience in sales who are analytically minded with the ability to create a strategic business development growth plan will do well in this role.
Responsibilities
Team the Marketing and Business Development team optimally.
Prospects new clients by networking, cold calling, or other means of generating interest from potential clients with the aim of getting lead to do business with the company.
Manage the entirety of every customer experience through every touchpoint including social media.
Study the economic environment for promising business ideas.
Locates or proposes potential business deals by contacting potential partners, discovering and exploring opportunities for REAL business and new businesses including Client’s Foundation, Franchise Business, and Client’s Janitorial/ Industrial cleaning.
Screen potential business deals by analyzing market strategies, potential, and financials, evaluating options, examining risks, and potential.
Identify trendsetter ideas by researching industries and related events.
Grow and retain existing accounts by presenting new solutions and services to clients through working with mid and senior-level management.
Prospects for potential new clients and turn this into increased business.
Research to identify potential customers, decision-makers and build relationships with new clients
Put in place a business lead strategy and set up meetings between client decision-makers and the company's leaders/Principals Plan approaches pitches, and work with the team to develop proposals that speak to the client’s needs, concerns, and objectives.
Handle objections by clarifying, emphasizing agreements, and working through differences to a positive conclusion and use a variety of styles to persuade or negotiate.
Ensure smooth work relationships within the department & across the organization
Ensure compliance with applicable rules & regulations of the organization.
Support the CEO in new market/business development ideas
Handle any other projects as assigned by the management
Requirements
Bachelor's degree in any relevant field
3-5 years’ experience in sales or business development roles
Familiarity with relevant technology tools such as Microsoft Office Suite(Excel and PowerPoint)
Strong interpersonal and communication skills (both verbal and written)
Critical thinking skills, analytical, organized
Excellent leadership, motivational, negotiating, and influencing skills in a matrix environment.
Able to provide guidance to colleagues.
Creatively minded, good at thinking ‘outside the box’
Skills of persuasion
Knowledge of development analysis, real estate, market planning, development, scheduling, and general financial analysis,
Ability to travel when necessary to meet with customers and/or stakeholders and build business relationships.
Excellent Leadership skills
Adept business acumen
Gregarious
Excellent analytical skills
High sense of responsibility
Collaborative
High on execution
Engaging
Attention to details
Good Instincts
Thorough and detailed
go to method of application »
Our client is a foremost Dry-cleaning and Laundry company
Job Description
Our client needs a smart, high-energy intra-prenuers Customer Experience Manager
Our Ideal individual is the one who can effectively establish communication channels and mediums through which clients reach out to the company and vice versa, develop and implement strategies useful in improving excellent customer relationship, experience, dedication and satisfaction, Collect, analyze, and interpret customer interactions data and identify requirements and information useful in optimizing customer experience and create the opportunities to promote the clean lifestyle on multiple media, public and private platforms
Ultimately, ensuring excellent customer experience in our client’s touchpoints.
Responsibilities
Developing and implementing new strategies for driving customer value and ensuring optimal customer experience by conducting studies and research,
Ensure that each touchpoint across the customer journey is engaging, efficient, and effective.
Develop feedback points in the customer journey, define the segmentation of the customer base and identify opportunities for continuous improvement.
Establish communication mediums through which customers can readily contact the company and vice versa,
To conduct surveys by gathering information on customer opinion of rendered services to drive customer retention, reduce churn, and increase customer satisfaction.
To continually review and evolve the processes uses to track, oversee and organize every interaction between the customer and vivacity throughout the lifecycle.
Supervise the activities of the customer service team to ensure their interaction with customers reflects positively on the company.
Monitor the activities of the customer service team to ensure compliance with acceptable standards of raising red flags when acceptable standards falter.
Map the customer journey and identify opportunities to proactively intervene on the client’s behalf.
Support the customer relationship team in effective client issues resolution and escalations.
Utilize customer relationship management (ERP) tools in coordinating and monitoring customer experience operations.
Utilize social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries.
Liaise with the creative departments to ensure delivery of high-quality contents.
Prepare and manage reports and recommendations in achieving set objectives and goals.
Organize training programs for customer relationship officers in order to update their job knowledge and enhance their skills,
Oversee the merchandising of products in all Client’s outlets plus its affiliates to ensure it entices patronage,
Ensuring the customer experience strategies are aligned to the business goals and outcomes.
Profile and acquire potential foundation partners.
Requirements
Minimum of SSCE
3 years on similar role
Strong understanding of customer and market dynamics and requirements
Excellent reporting and analytic skills
Excellent Customer Experience competencies
Ability to build and maintain effective relationships at all levels.
Excellent management skills.
Good intuitive, negotiating and analytical skills
Ability to work with minimal supervision
Highly proficient in the use of Microsoft office tools
Excellent communication and interpersonal skills
Ability to communicate effectively, with tact and diplomacy, both orally and in writing, at all levels.
Able to take initiative
Gregarious
Can do mindset
High sense of responsibility
High Integrity
Collaborative
High on execution.
Related search
