Customer Service / Front Line Officer at Cobbler Care Limited

Description

1. HyCobbler Care Limited, a Leather Work company in Ikeja, Lagos state.

RESPONSIBILITIES

• Manage large amounts of incoming phone calls and answer all client questions.
• Redirect phone calls to the appropriate department and takedown messages.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Resolve customer complaints via phone, email, mail or social media.
• Maintaining a positive, emphatic and professional attitude towards customers at all times.
• Manage and prioritize multiple concerns simultaneously.
• Provide appropriate and correct information to incoming customer requests status and product knowledge requests.
• A positive attitude, even when faced with misplaced criticism of frustration.
• Use telephones to reach out to customers and verify information.
• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper..

REQUIREMENTS

• HND and BSc Holders.
• Must be willing to work weekends.
• Both male and female can apply.
• 1-5 years Experience in the same role.
• Good looks and neat in appearance.
• Strong phone contact handling skills and active listening skills.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Good understanding of office administration and basic bookkeeping practices.
• Superb written and verbal communication skills.
• Excellent organizational and multi-tasking abilities
• Strong knowledge of MS Office programs.

METHOD OF APPLICATION

• Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email or before 22nd January,2022.

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