Customer Service Representative

Uyo    07-04-2022
 

Description


Start Innovation Hub is an ICT firm with an innovation lab in Uyo, Nigeria. We are recruiting to fill the position of a Customer Service Representative in Uyo, Akwa Ibom.

Job Description

  • Tackle customer challenges and quickly solve problems that may arise before, during or after business transactions.
  • Engage with customers across multiple platforms including chat, social media, phone, and email.
  • Acknowledging and resolving customer complaints
  • Keep records of customer interactions, process customer accounts, and file documents
  • Knowing our services inside and out so that you can answer questions
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process.
  • Generate sales leads
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Document trends and patterns in customer experiences to develop creative solutions that aid both our customers and your colleagues across all teams, including design, operations, and marketing.

Qualifications

  • Minimum Qualification: 1st Degree.
  • Experience Level: Mid level.
  • Experience Length: 2 years.
  • Excellent written and verbal communication skills and a knack for the social media one-liner.
  • Proficiency with multiple social media platforms, Google Suite, and other communication apps.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Analytical and problem-solving skills.
  • Excellent listening skills and an empathetic voice and manner
  • Good knowledge of computer software and office systems.
  • You’re the kind of person who is on it before being asked. You believe in striking that perfect balance between dreaming and doing. You’re motivated and highly focused.
  • We’re masters of prioritization. You can pivot and shift priorities with complete flexibility. Regardless of when distractions arise, your time management and resource planning skills keep everything running smoothly.
  • We communicate, even when it’s hard so we value your intentional and constructive feedback that moves the business forward.
  • We are curious and creative. You must believe in everyday adventure and you can learn something (big or small) in everything we do.

How to Apply

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