Description
Job Number: 20069253
Job Category: Food and Beverage & Culinary
Brand: Sheraton Hotels & Resorts
Job Summary
Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions.
Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility.
Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports.
Must ensure sanitation and food standards are achieved.
Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar / lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).
Core Work Activities
Leading Kitchen Operations for Property:
Leads kitchen management team.
Provides direction for all day-to-day operations.
Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Ensures property policies are administered fairly and consistently.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises and coordinates activities of cooks and workers engaged in food preparation.
Demonstrate new cooking techniques and equipment to staff.
Setting and Maintaining Goals for Culinary Function and Activities:
Develops and implements guidelines and control procedures for purchasing and receiving areas.
Establishes goals including performance goals, budget goals, team goals, etc.
Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
Manages department controllable expenses including food cost, supplies, uniforms and equipment.
Participates in the budgeting process for areas of responsibility.
Knows and implements the brand's safety standards.
Ensuring Culinary Standards and Responsibilities are Met
Provides direction for menu development.
Monitors the quality of raw and cooked food products to ensure that standards are met.
Determines how food should be presented, and create decorative food displays.
Recognizes superior quality products, presentations and flavor.
Ensures compliance with food handling and sanitation standards.
Follows proper handling and right temperature of all food products.
Ensures employees maintain required food handling and sanitation certifications.
Maintains purchasing, receiving and food storage standards.
Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
Ensuring Exceptional Customer Service:
Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Managing and Conducting Human Resource Activities:
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Ensures employees are treated fairly and equitably.
Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.
Administers the performance appraisal process for direct report managers.
Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.
Observes service behaviors of employees and provides feedback to individuals and or managers.
Manages employee progressive discipline procedures for areas of responsibility.
Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Additional Responsibilities:
Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Candidate Profile
Education and Experience
High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.
OR
2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.
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Job Number: 20069260
Location:
Sheraton Abuja Hotel, Ladi Kwali Street, Abuja
Job Category: Engineering and Facilities
Brand: Sheraton Hotels & Resorts
Schedule: Full Time
Relocation? No
Position Type: Management
Start Your Journey With Us
When you join the Sheraton family, you become a member of its global community
We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world
We welcome guests through engaging experiences and thoughtful service
If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.
Job Summary
Provides a high level of property maintenance knowledge. Position has overall responsibility for maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection
Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation
Develops and implements strategies that will deliver products and services, which meet or exceed the needs and expectations of guests and employees while maximizing the financial performance
Responsible for maintaining standards and regulatory requirements. Leads the emergency response team for all facility issues.
Core Work Activities
Managing Engineering Operations and Budgets:
Works with property and regional engineering leadership team to determine how Engineering is performing against budget and highlights areas of concern to leadership.
Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems in accordance with Standard Operating Procedures.
Administers service contracts to support property needs.
Ensures fire crew has complete understanding of all procedures, equipment and alarms.
Coaches and supports engineering leadership team to effectively manage controllable expenses (e.g., wages, heat, light and power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, inventory, etc.).
Manages and controls heat, light and power.
Develops an engineering operating strategy that is aligned with the property/brand’s business strategy.
Develops and manages Engineering budget.
Ensures integration of departmental goals in game plans.
Oversees execution of long term preventative maintenance and 10 year asset protection plans.
Reviews financial reports and statements to determine how Engineering is performing against budget.
Addresses potential areas of concern and proposing solutions to owners in a proactive manner.
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Supervises construction to ensure timely completion of projects within budgetary guidelines.
Maintaining Engineering Standards:
Ensures compliance with state, local and federal regulations.
Maintains property life safety systems (e.g., fire fighting equipment, sprinkler systems, and alarm systems).
Ensures building and equipment licenses, permits and certifications are current.
Ensures property policies are administered fairly and consistently.
Managing Profitability:
Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
Monitors and manages the payroll function.
Manages department's controllable expenses to achieve or exceed budgeted goals.
Participates in the development of department's capital expenditure goals; manages projects as needed.
Participates in the budgeting process for areas of responsibility.
Prepares weekly and period end P&L critiques.
Understands the impact of department's operation on the overall property financial goals; educates staff on details as appropriate.
Reviews and manages controllable expenses such as, heat, light, power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, etc.
Conducting Human Resources Activities:
Ensures employees are treated fairly and equitably.
Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.
Celebrates successes by publicly recognizing the contributions of team members.
Resolves guest problems and complaints.
Brings issues to the attention of Human Resources as necessary.
Ensures that regular on-going communication takes place throughout the engineering operation to communicate daily operations activities, set expectations and create awareness of business objectives.
Candidate Profile
Education and Experience:
High School Diploma or GED; 6 years experience in the Engineering and Maintenance or related professional area; technical training in HVAC-R / Electrical / Plumbing OR
2-year Degree from an accredited University in Building and Construction, Engineering, Mechanics or related major; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R / Electrical / Plumbing.
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