Description
Req ID: 200000P9
Location:
Lagos-Island, Lagos
Job: Sales
Job Type: Experienced - Exempt / Office
Recruitment Job Type: Exempt - Experienced
Job Description
Responsible for supporting specific business development initiatives and tactics within a region, market, customer, or product segment.
Develops, manages, and maintains business relationships with potential accounts supporting the organization's sales strategy.
Supports profitable growth or new business opportunities for new market segments.
Develops leads and proposals.
Collaborates with marketing and strategy counterparts to identify attractive market segments, lines of business, or product lines to pursue.
Mentors, motivates, and develops less experienced sales and account team staff.
Determines appropriate market accounts and creates account plans for targeted accounts.
Develops new product/business forecasts through utilization of Cummins tools and processes (i.e. common sales cycle, Customer Relationship Management Systems).
Supports/executes Design for Six Sigma (DFSS) initiatives as needed.
Supports cross business unit account development and strategy.
Leads, manages and coordinates communication and interfaces with the customer at appropriate levels.
Assures good communication and coordination between account management, field sales, upstream influencers, sales management, inside sales and sales analysts to attain the goals of the sales strategy and culture.
Supports handoff process of account.
Qualifications
Skills:
Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
Drives results - Consistently achieving results, even under tough circumstances.
Ensures accountability - Holding self and others accountable to meet commitments.
Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.
Interpersonal savvy - Relating openly and comfortably with diverse groups of people.
Articulating Value Proposition - Interprets internal and external customer needs based on relevant application; explains and demonstrates products, solutions, and services to distinguish strengths and weaknesses to meet customer's specific needs to differentiate against competition.
Intuitive Listening And Adapting Solutions - Translates needs, expectations, or asks from customers, stakeholders, etc. into actionable solutions through active listening and intuition; chooses or produces solutions (e.g. process change, tool, product, service, etc.) to meet or exceed the customers’ or stakeholders’ needs or expectations or to provide value.
Market Analysis - Researches information using meaningful and valid sources and data to expand your knowledge of markets; analyzes findings by connecting dots and identifying trends to create a coherent image of the market; summarizes relevant insights by condensing, prioritizing, and translating how these impact our business.
Market Positioning - Compiles market overview and trends to build frameworks which provide market insights to the decision making process
Prioritizing Market Opportunities - Collaborates with business stakeholders to define criteria and framework for ranking and achieving consensus on market opportunities.
Sales Pipeline Management - Plans proactively for successful execution of account/territory-level sales strategies and plans based on current pipeline; evaluates pipeline health (size, contents, progress); adjusts sales strategy, plans, or high impact activities accordingly; as applicable coaches sellers in order to achieve sales objectives.
Education, Licenses, Certifications:
College, university, or equivalent degree in marketing, sales, technical or a related subject required.
Experience:
Intermediate level of relevant work experience required.
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Req ID: 200000P8
Location:
Port Harcourt- Rivers
Job: Service
Job Type: Experienced - Exempt / Office
Recruitment Job Type: Exempt - Experienced
Job Description
Supervises employees who install, service, and repair equipment and machinery.
Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.
Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations
Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.
Qualifications
Skills:
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Electronic Service Tool Development - Explains scope of all primary electronic troubleshooting tools to understand which tools are applicable; identifies clear and robust design requirements by following the required process to ensure design meets or exceeds requirements; develops and executes test plans to validate the service tool.
Ensures accountability - Holding self and others accountable to meet commitments.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Directs work - Providing direction, delegating, and removing obstacles to get work done.
Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
Education, Licenses, Certifications:
Technical trade school degree or equivalent education, or equivalent experience required.
Experience:
Intermediate level of relevant work experience, including team leadership experience, required.
Ability to apply diagnostic expertise to resolve complex Marine service diagnostic, Repair and Overhual problems and provides diagnostic direction for projects, team, or program-related decisions
Troubleshoots complex diagnostic problems and recommends appropriate actions.
Education/Experience
Degree in Engineering
Above 5 years cognate experience
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Req ID: 200000P7
Location:
Lagos-Island, Lagos
Job: Service
Job Type: Experienced - Exempt / Office
Recruitment Job Type: Exempt - Experienced
Job Description
Serve as key customer contact to promote quality customer service and increase business within the branch location.
Assesses customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work in the shop;.
Develops diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews diagnostic plans, quotes and repair plans with the Service Supervisor prior to customer contact; works with the Service Supervisor to schedule shop job assignments.
Develops positive relationships with key customers; resolves customer concerns regarding Cummins? or distributor warranties; explain charges to customers.
Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.
Qualifications
Skills:
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Electronic Service Tool Development - Explains scope of all primary electronic troubleshooting tools to understand which tools are applicable; identifies clear and robust design requirements by following the required process to ensure design meets or exceeds requirements; develops and executes test plans to validate the service tool.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Directs work - Providing direction, delegating, and removing obstacles to get work done.
Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.
Education, Licenses, Certifications:
College or technical trade school or equivalent degree, or equivalent experience, required.
Experience
Significant experience required.
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