Description
Job Number: 21018027
Location
: Ikeja, Lagos
Job Category: Rooms & Guest Services Operations
Brand: Marriott Hotels Resorts
Schedule: Full-Time
Relocation? N
Position Type: Non-Management
Position Summary
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks.
Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
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Job Number: 21018029
Location
: Ikeja, Lagos
Job Category: Rooms & Guest Services Operations
Brand: Marriott Hotels Resorts
Schedule: Full-Time
Position Type: Non-Management
Overview
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW TreatmentTM.
Position Summary
Answer, record, and process all guest calls, requests, questions, or concerns.
Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved.
Advise guest of any messages received.
Verify and adjust billing. Operate telephone switchboard station.
Monitor busy or unanswered lines, check back with callers on hold to update status, take messages.
Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line.
Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.
Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships; support team to reach common goals.
Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
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Job Number: 21018642
Location
: Ikeja, Lagos
Job Category: ood and Beverage & Culinary
Brand: Marriott Hotels Resorts
Schedule: Full-Time
Relocation? N
Position Type: Non-Management
Position Summary
Communicate service needs to chefs and stewards throughout functions. Total charges for group functions, and prepare and present checks to group contacts for payment.
Ensure banquet rooms, restaurants, and coffee breaks are ready for service.
Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction.
Set tables according to type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
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Job Number: 21028033
Location
: Ikeja, Lagos
Job Category: Procurement, Purchasing, and Quality Assurance
Brand: Marriott Hotels Resorts
Schedule: Full-Time
Position Type: Non-Management
Overview
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW TreatmentTM.
Position Summary
Receive, unload, and process deliveries and account for incoming freight based on invoice and receiving reports.
Stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department.
Verify and track received inventory and complete inventory reports and logs.
Reconcile shipping invoices and receiving reports to ensure count accuracy.
Receive, store, ship, and deliver incoming and outgoing department packages and mail. Secure the receiving room and its contents, ensuring safekeeping of packages.
Follow all national, state, and local hazardous material shipping guidelines and regulations. Ship all out-going mail and packages.
Verify quantity and condition of packages upon receipt prior to delivery to guest.
Communicate with guest regarding received packages.
Maintain accurate tracking system on all shipping and receiving transactions, including receiving guest signatures for received packages.
Communicate with proper management regarding any loss or damage with packages.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects). Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.
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Job Number: 21018031
Location:
Lagos Marriott Hotel Ikeja, 122 Joel Ogunnaike St, Lagos
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
Position Summary
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
Receive, record, and relay messages accurately.
Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
Provide information to guests about room features, property amenities, and local areas of interest.
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
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Job Number: 21018055
Location
: Ikeja, Lagos
Job Category: Rooms & Guest Services Operations
Brand: Marriott Hotels Resorts
Schedule: Full-Time
Relocation? N
Position Type: Non-Management
Position Summary
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
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Job Number: 21018622
Location
: Ikeja, Lagos
Job Category: ood and Beverage & Culinary
Brand: Marriott Hotels Resorts
Schedule: Full-Time
Relocation? N
Position Type: Non-Management
The impact you’ll make
You are a bright mixologist who is always on the lookout for new beverage trends. When you are behind the bar, you create an energy that is both welcoming and exciting. You take pride in offering our guests a diverse and seasonally-inspired beverage menu, a warm conversation, and helpful suggestions. When you shine, our guests will look forward to relaxing with you after a long day.
Rewards for work, benefits for your lifestyle
You’ll be supported in and out of the workplace through:
Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues
What you’ll do
Welcome guests
Attend to tables
Open and serve wine/champagne
Prepare garnishes
Stock ice, glassware and paper supplies
Set up and maintain cleanliness of bar area
Process all payment methods and complete cashier reports
What we’re looking for
Great storytelling skills
Positive outlook and outgoing personality
Previous bartending experience is a big plus.
This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required. Prior to employment, we’ll ask you to complete safety training and certification.
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Job Number: 21028038
Location
: Ikeja, Lagos
Job Category: Housekeeping & Laundry
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N
Job Summary
Assists in hotel laundry daily operations and services.
Works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints.
Assists in maintaining a safe and clean work environment.
Core Work Activities
Assisting in Managing Department Operations and Budgets
Assisting in managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Ensures consistent workflow to minimize peaks and valleys in production.
Brings issues to the attention of the department manager and Human Resources as necessary.
Assists in ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.
Works effectively with the Engineering department on Laundry equipment maintenance needs.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Operates all department equipment as necessary and reports malfunctions.
Develops, maintains and uses effective back-up plans for breakdowns.
Evaluates and implements new techniques, supplies and equipment.
Providing and Ensuring Exceptional Customer Service
Providing services that are above and beyond for customer satisfaction and retention.
Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts.
Education and Experience
High School Diploma or GED; 1 year experience in the laundry, housekeeping, or related professional area.
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