Description
Job Number: HOT07BZD
Location:
Curio Lagos Airport Gate Side One Road, Murtala International Airport Ikeja
Brand: Curio Collection by Hilton
Shift: Day Job
Job Level: Team Member
Job: Housekeeping and Laundry
Job Description
A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.
What will I be doing?
As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:
Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified d by the hotel brand standards
Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work
Provide excellent guest service
Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
Manages the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output input and output uniform and linen, among others
Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
Request flowers for special occasions (marriage, death, maternity ...). Besides providing embroidery for special linen (wedding and pampering)
Control makes monthly Lost and Found and donations
Check the uniforms and send for c leaning and / or repair
Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily
Makes daily guest clothing release of guests that use the laundry service
Makes monthly closing of Laundry expenses and provision of same
Replaces (a) Laundry Attendant in case of holidays, days off or absences
What are we looking for?
A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:
Planning and organizing
Good oral and written communication
Previous experience in Laundry
Good interpersonal skills
Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
Committed to delivering a high level of customer service
Excellent standards of clean.
It is advantageous in this position if you demonstrate the following capabilities and advantages:
Ability to work in a team
Excellent attention to detail
Positive Attitude.
go to method of application »
Job Number: HOT07BZH
Location:
Curio Lagos Airport Gate Side One Road, Murtala International Airport Ikeja
Brand: Curio Collection by Hilton
Shift: Day Job
Job Level: Supervisor/Team Leader
Job: Housekeeping and Laundry
Job Description
A Laundry Supervisor is responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience while ensuring quality controls and guest inquiries.
What will I be doing?
As a Laundry Supervisor, you are responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience. A Laundry Supervisor will also be required to ensure quality controls are in place and manage customer service inquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage overall daily operations of the Laundry Department
Ensure quality controls are in place for all laundry processes, rejecting any exceptions
Maintain cleanliness of the laundry area
Train, develop, and appraise the laundry team
Ensure linen and housekeeping supplies are ordered and controlled in line with Business and Events
Carry out stock takes
Ensure par stocks are maintained
Take receipt of stock and ensure safe storage
Manage customer service issues quickly and effectively
Oversee the issuing of linen via a requisition system
Ensure team members adhere to all Health and Safety Regulations
Carry out any other reasonable task set by the hotel's management.
What are we looking for?
A Laundry Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Good organisational and planning skills
Good communication skills.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous hotel or leisure sector experience
Previous experience at Supervisory level.
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