Customer Care Associate

Lagos Mainland    13-11-2021
Free
 

Description




A customer Care Associate is responsible for resolution of customer's queries and complaints and ensures that their needs are met. They maintain a good relationship with clients and act as a good ambassador for the organisation. They also have verse knowledge of company's policies, procedures, goods and services


Their major Job duties include:

*Involvement in organising regular training activities and promote company's vision and mission statement .
* Generating sales leads that develop into new customers and sell products and services to clients.
* Working hand in hand with marketing departments to increase the financial status of the company.
* They respond to emails, incoming and outgoing calls effectively and identify customer concerns and overall needs
* Develop professional relationships with ongoing customers through excellent customer service as well as collaborating with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction


Skills and Qualifications

Strong interpersonal skills,Taking Responsibility, Persuation, Product knowledge, Empathy, Tenacity, Listening, Self-Control,
Computer Proficiency, Organisation, Communication, Client Relationships, Writing, Time Management, Creativity, Innovation, Resourcefulness , Leadership, Patience, Managerial Skills, Multi-Tasking, Emotional Intelligence, self control, Effective Listening, Thick skin,Problem Solving, Persuasive speaking skills,Teamwork and collaboration, Adaptability , Driven work ethics

Qualification: OND/ BA/ BSC










A customer Care Associate is responsible for resolution of customer's queries and complaints and ensures that their needs are met. They maintain a good relationship with clients and act as a good ambassador for the organisation. They also have verse knowledge of company's policies, procedures, goods and services


Their major Job duties include:

*Involvement in organising regular training activities and promote company's vision and mission statement .
* Generating sales leads that develop into new customers and sell products and services to clients.
* Working hand in hand with marketing departments to increase the financial status of the company.
* They respond to emails, incoming and outgoing calls effectively and identify customer concerns and overall needs
* Develop professional relationships with ongoing customers through excellent customer service as well as collaborating with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction


Skills and Qualifications

Strong interpersonal skills,Taking Responsibility, Persuation, Product knowledge, Empathy, Tenacity, Listening, Self-Control,
Computer Proficiency, Organisation, Communication, Client Relationships, Writing, Time Management, Creativity, Innovation, Resourcefulness , Leadership, Patience, Managerial Skills, Multi-Tasking, Emotional Intelligence, self control, Effective Listening, Thick skin,Problem Solving, Persuasive speaking skills,Teamwork and collaboration, Adaptability , Driven work ethics

Qualification: OND/ BA/ BSC












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