Description
Position Summary / Objectives
The Business Development Officer is responsible for analysing our customer base and current sales strategies and identifying rising business opportunities to increase efficiency and profitability of the Cinemas. His or her goal is to drive sustainable financial growth by boosting sales and forging strong relationships with clients.
Key Roles & Responsibilities
Achieve Set Revenue Target:
Achieve commercial targets by developing new business with existing and potential clients
Create and implement a structured plan to achieve set targets
Participate in sales campaigns to drive revenue and increase product growth
Develop, maintain and apply a high-level knowledge of commercial products and services
Prepare and present proposals, budgets and contract documents for review by BDM prior to negotiation with clients
Manage and maintain portfolio of clientele base
Take a consultative sales approach to ensure client’s needs are accurately met
Develop and implement commercial strategies from time to time
Undertake cold calling. Schedule and attend client meetings as the need arises
Help the business grow social media product sales
Analyse current and past financial data, such as sales reports, and provide strategies to cut costs and increase revenue
Submit weekly or monthly performance reports as required from time to time
Actively monitor market trends through personal contact with clients and industry associated meetings or seminars.
Delivers an Outstanding Client Service:
Deliver an excellent client service at all times, ensuring client needs are met or exceeded
Proactive and responsive to clients and prospective clients
Proactively develop and improve client services
Establishes long-term relationship with new and existing customers based on mutual trust and confidence
Transition new clients smoothly and ensure commercial sales are fully optimised
Supervise the client relationship management database and utilize it to manage contacts and mailing lists
Conduct research to identify new markets and customer needs
Ensure efficient communication with the Account team for effective client service delivery
Develop a growth strategy focused both on financial gain and customer satisfaction
Develop creative strategies to retain clients including interviewing them to take their feedback and incorporate it into the growth plan
Offer assistance and explanation when difficulties arise. Ensure complaints are followed up and that satisfactory solutions are obtained for both the customer and VIVA
Work in collaboration with the team, developing good working relationships:
Develop strong and effective working relationships with team member
Work closely with business development team, share knowledge, discuss ideas and help team members achieve set targets
Ensure successful communication with all areas of the business
Involve others in decisions to ensure high levels of decision quality and acceptance
Support BD team by bringing them together for open dialogue
Effectively communicate client information and insights to teams
Enhance effectiveness by ensuring team members have the information they need when they need it
Develop strong relationships with clients and fellow employees
Accurately transfer corporate proposals to the BDM for follow-up
Adopt and communicate your vision in a way that drives the team beyond the boundaries and limits of the past
Collaborate with colleagues and peers on sales, marketing, and product development to improve overall customer experience and satisfaction
Ensure compliance with VIVA Cinemas Values, Policies and Standards, and ensure compliance with all local statutory requirements:
Adheres to company policies, procedures and code of conduct
Prepare sales contracts ensuring adherence to law-established rules and guidelines
Stay up to date on VIVA’s best practices, policies, products, pricing, and promotions
Acts in an ethical way when dealing with company’s assets and other people
Develop in-depth knowledge about business development practices, commercial approval process, marketing activities, prospective clients and industry trends
Create a positive and respectful workplace and organization culture.
Job Requirements
Experience in B2B Sales environment
3 years+ Experience in a Sales or Business Development
Consistent track record of success in achieving and succeeding sales targets
Excellent customer service skills
Confident negotiator with proven ability to close deals
Have an in-depth knowledge of commercial products and value proposition
Ability to research business opportunities and viable income streams.
Qualifications & Experience:
Bachelor’s degree in Business Administration, Marketing, Accounting or related field preferred.
Personal Qualities:
Product Skills
Presentation and Analytical Skills
Great Leadership and Collaboration Skills
Ability to generate new ideas and solutions
Excellent Relationship Management Skills
Time Management and Planning Skills
Self-motivated and Result driven
Creatively minded, good at thinking ‘outside the box’
Proven Ability to Negotiate, Persuade and Build Rapport
Experience with Design and Implementation of Business Development Strategy
Ability to Travel when necessary to meet Clients, Attend Conferences and Research New Markets.
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Loation:
Ilorin, Kwara
Details
The Team Leader is responsible for providing the Cinema Supervisor with the support needed to manage all day-to-day activities of the cinema. You will also be responsible for making sure all regulations are adhered to by every member of the team and he/she will drive the delivery of exceptional cinema experience for its esteemed customers.
Key aspects of the job include: Taking ownership of the activities of all team members, being a role model for the delivery of excellent customer service and performance and influencing team members to deliver a best in class service.
Key Responsibilities
Working closely with Cinema Supervisor to manage and motivate assigned team to increase sales and ensure efficiency.
Providing daily updates to the Cinema Manager and Supervisor on trends and customer needs.
Updating the team on performance and daily targets.
Working closely with Cinema Supervisor to recommend strategies to improve customer satisfaction.
Monitoring assigned team’s compliance to special promotions, displays and events.
Supervising the implementation of approved promotional campaigns.
Verifying the condition of all items received from the stock keeper in the absence of the Cinema Manager and Supervisor.
Ensuring the highest standards for quality &customer service are met; ensure high levels of customer satisfaction through excellent service.
Responding to customer complaints/comments promptly and professionally.
Working with team members to meet and exceed guest-service standards.
Monitoring the performance of all team members.
Conducting screen checks and spot key problematic areas in the screen and other cinema areas at the beginning and close of shift if the Cinema Manager is not on duty.
Monitoring team members’ compliance to uniform standards, operational practices, company policies and standards, hygiene, quality standards.
Monitoring the measures implemented to control and identify theft.
To handle store keys when the Manager is not on duty and ensured keys are not handled by any other team member. The store keys would be with a non-designated supervisor only in that instance when either the manager or supervisor is on leave.
Establishing strong relationships with all team members.
Ensure Guests Film information are always available (film guides, box office tickets and promo materials)
Check daily and ensure all tills are operatives and resolve any issues immediately.
Daily Ensure the box office and retail area is always clean and organised.
Ensure Retail Concession Area is stock up and stock is available (till tickets, sweets, popcorn and drinks) with portion control monitored and corrected to avoid loss.
Check daily and ensure all tills are operatives and resolve any issues immediately
Ensure the retail areas are always clean and organised accordingly
Ensuring tardiness & absenteeism of any team member, janitors & outsourced security company if applicable are recorded and details provided to the Cinema Manager/Supervisor.
Qualifications & Experience
Minimum of a Bachelor’s degree or equivalent in a relevant field.
Two or more years of experience working as a Supervisor, ideally within a similar cinema /entertainment industry.
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Key Roles & Responsibilities
Create the visual versions of brands, messages and communications.
Prepares for projects by doing image & comparable research.
Brainstorms & mocks up ideas & design solutions.
Prepares visual presentations for and communicate visual ideas to Management
Think creatively and use innovation to produce / refine appropriate creative interactive designs / ideas and concepts based on agreed briefs and objectives within agreed timelines and quality standards.
Illustrates concepts by doing layouts, selecting font types & sizes, arranging copy and images / renderings. This might require rough sketches and working on layouts ready for print.
Working as part of a team with printers, copywriters, photographers, stylists, illustrators, other designers, web developers and marketing specialists for completion of projects.
Perform other duties as assigned.
Designing Social Media Creatives for Company’s Social Media platforms.
Qualifications & Experience
B.Sc in Graphics Art or related field
1 - 3 years’ work experience.
Proficiency in Photoshop, Illustrator, In-Design, PowerPoint & Keynote.
Job Requirements:
Artistry and creativity
Communication Proficiency.
Teamwork, ability to collaborate and flexibility.
Proven ability to work independently, identify and communicate creative solutions to challenges.
Working with a range of media, including computer-aided design (CAD), 3D design and keeping up to date with emerging technologies / industry software.
Time Management skills with an ability to prioritise and multitask.
Ability to meet up with short deadlines.
Confidence and presentation skills with the ability to pitch ideas to stakeholders.
Attention to detail and a commitment to accuracy.
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Job Description
The Projectionist is responsible for all day to day technical operations of the cinemas and ensuring high quality and standards, in line with Health & Safety requirements are maintained
He will be responsible for the planning, organizing and implementation of the maintenance and operation of performance-related equipment at the cinemas, including projectors, speakers and other technical systems used during movie screenings/ cinema events.
Job Requirements
Good IT and technical skills.
Exceptional customer service and people skills
Team working skills
Knowledge with editing of media / video materials, such as raw footage / trailers.
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Location:
Ota, Ogun
Position Summary / Objectives
The Team Member is responsible for delivering a high level of customer service, in production of company’s approved recipe for quality Sharwama, communicating effectively with customers and team members company initiatives that enhance the customer’s cinematic experience.
They will operate safely in their designated areas whilst demonstrating the company values.
The team members are responsible for maintaining high levels of cleanliness and hygiene within all areas of the cinema.
Team members report to the cinema supervisor with a strong link to the team leaders when on shift. Team members work as part of the cinema team in different work stations and different work roles as box office, usher or concession attendant.
Key Roles & Responsibilities
Responsible for the preparation of retail items including Sharwama, popping of corn, display of drinks, preparation of hot dogs and other specialty items in adherence to the recipe. This demands speed and working in a hygienic environmen
Disseminate concession product information to guests.
Understand the Sharwama and concession targets and exceed daily/ monthly / yearly targets with exceptional sales techniques
Drive concession sales through shawarma promotion requests on cinema social platforms in liaison with his line manager.
Offers the highest level of customer service possible to guests, donors, visiting artists, artist management, customers, and any other member of the public or administration they may encounter.
A presentable, clean work area with proper and approved PPE is maintained.
Works with other team members to change advertising displays, i. signs and concession posters.
Control of stock and sales in the retail zone, minimizing/ eliminating waste/ d
Sale of retail product sales including popcorn, hotdog and other items as per company guideline
Maintain cleanliness of entire Kitchen stand including cooking equipment, counters, shelves, glass display cases, condiment areas and preparation area
Performs daily concession maintenance duties
Upselling / suggestive selling techniques to be employed, driving combo and package deals daily.
Maintains awareness of trends in the cinemas industry and concession recipes, ensuring recipe constituents and measurement.
Conducts self in a manner compliant to defined policies and procedures, regulations and guideline
Adheres to food safety practices as defined by the cinemas.
Adheres to all Health and safety practices, operational practices, company policies, hygiene, quality standards and uniform standard
Adheres to defined work schedules and delivers on assigned tasks within agreed timeline
Performs any other duties as required by Line Manager.
Qualifications & Experience
A minimum of O’ Level.
At least one (1) year work experience in a customer facing role.
Must be 18 years and above.
Prior experience in a cinema, retail, restaurant or related industry.
Job Requirements:
Basic Maths Skills
Customer service skills
Basic Computer Literacy
Excellent problem-solving skills
Excellent communication skills in English language
Strong work ethic
Team working skills
Strong people and interpersonal skills
Ability to work under pressure
Confidence
Sociable
Be honest and trustworthy
Respectful
Positive attitude
Be flexible
Work varied shifts, including weekends, and holidays
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Location:
Ilorin, Kwara
Job Description
Marketing Officer is accountable for delivering the commercial performance across the Cinema division of VIVA Cinemas including revenue and subscriber volume targets
This includes but is not limited to: creating specific propositions and offers for targeted customer segments, leading subscriber growth and retentions initiatives, guiding insight and analytics (both historical and future-facing) to optimise commercial performance, planning customer marketing campaigns, and tracking performance across all these activities.
Job Requirements
Excellent customer service and communication skills
Outstanding analytical and presentation skills
Strong marketing acumen
Able to deliver results and drive group projects to boost other income revenue
Strong team mentality and ability to build and maintain open and honest communication
Capability to generate original ideas
Good understanding of the industry.
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Responsibilities
The Stock Controller is responsible for managing all stock and ensuring business costs incurred from stock purchases and utilisation are reduced. He/she is expected to control stock movement, delivery, issuance, inventory and stock holding to avoid losses or theft.
He/she will also be responsible for making sure the team is regularly provided with stock items as at when needed.
Job Requirements
Demonstrated analytical prowess - with strong Excel skills for stock keeping
Numerical skills
Team working skills
Organisational skills
Relationship management skills
Negotiation skills
At least one-year work experience in a similar role.
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