Description
Manage large amounts of incoming phone calls, messages and mails
Manage company’s social media pages by interacting with customers
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service teamsales targets and call and message handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Requirements
Candidates should possess SSCE / OND qualification.
1-2 years of experience in Customer Service
Proven customer support experience or experience as a Customer Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Good verbal communication.
forward your Name, age, phone number and location to 07062044953
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