Description
Job number: 847837
Locations
: Lagos - Nigeria, Nairobi - Kenya, Morocco, Saudi Arabia, Rusayl - Oman, Doha - Qatar
Travel: None
Profession: Sales
Role type: Individual Contributor
Employment type: Full-Time
Mission
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. We believe we should each find meaning in our work and we ensure employees have the freedom and the reach to help make a difference in the world.
Job Description
Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premises environment.
The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team.
Customer Engineer services can be delivered either remotely or on-premises.
Responsibilities
Customer Engineers participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs and represent them.
The CE provides the most effective method of service delivery by analyzing trends and common themes across customers and seeks information about the underlying needs of customers.
CEs cultivate relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.
The CE identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
General Qualifications
Pursuing or within one year of graduation from a full time Bachelor's or Master's degree
Education background in Computer Science, Computer Engineering, IT, Electrical Engineering, IT & Business Innovation or other related fields
First practical experiences or internships in IT technology related fields
Combining business acumen with technological experience
Well developed communication, presentation as well as analytical and problem-solving skills
Negotiation, customer service, and interpersonal skills
Passion for technology
Fluency in English and local language is required
Full work authorization is required.
We are looking for candidates that have the following qualities:
Team Player: driving digital transformation with our customers is a team sport. We need teammates who can stay focused on our customers' satisfaction while operating in a highly-collaborative and global organization.
Growth Mindset: your life is truly about learning-it-all. You approach every new piece of information, knowledge, and competency with curiosity. Ultimately, you're open to the ideas of others, where the success of others does not diminish your own.
Customer Obsessed: you learn about your customers and their businesses with a beginner's mind and then bring solutions that meet their needs.
Diverse & Inclusive: You don't just value differences, you seek them out and invite them in.
Benefits and Perks
Benefits/perks listed may vary depending on the nature of your employment with Microsoft and the country where you work:
Industry leading healthcare
Savings and investments
Giving programs
Educational resources
Maternity and paternity leave
Opportunities to network and connect
Discounts on products and services
Generous time away.
go to method of application »
Job number: 847837
Locations
: Lagos - Nigeria, Nairobi - Kenya, Morocco, Saudi Arabia, Rusayl - Oman, Doha - Qatar
Travel: None
Profession: Sales
Role type: Individual Contributor
Employment type: Full-Time
Mission
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. We believe we should each find meaning in our work and we ensure employees have the freedom and the reach to help make a difference in the world.
Job Description
Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
As a Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more!
Responsibilities
Customer Success Account Managers drive quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
You will partner with your customer and Account Team to prioritize and plan customer engagements and programs, driving outcomes to improve the health, performance, and business capabilities of the prioritized workloads.
You will drive orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
The CSAM also tracks, escalates, and plans for the remediation of technical blockers and provides engineering feedback to further our product and solutions, as appropriate.
Role-specific Qualifications
Ability to deal with ambiguity, analytical problem solving, and leadership capability
Demonstrated self-learner, seeks information about the underlying needs of customers, and builds customer/partner relationships
Seeks opportunities to drive Microsoft Services business results by collaborating with multiple team member
Product and technology expertise - A passion for technology and working with customer
Need to be willing to travel 50-90% due to customer requirements for onsite service
Travel may be reduced due to local or national public health and safety standards.
General Qualifications
Pursuing or within one year of graduation from a full time Bachelor's or Master's degree
Education background in Computer Science, Computer Engineering, IT, Electrical Engineering, IT & Business Innovation or other related fields
First practical experiences or internships in IT technology related fields
Combining business acumen with technological experience
Well developed communication, presentation as well as analytical and problem-solving skills
Negotiation, customer service, and interpersonal skills
Passion for technology
Fluency in English and local language is required
Full work authorization is required.
We are looking for candidates that have the following qualities:
Team Player: driving digital transformation with our customers is a team sport. We need teammates who can stay focused on our customers' satisfaction while operating in a highly-collaborative and global organization.
Growth Mindset: your life is truly about learning-it-all. You approach every new piece of information, knowledge, and competency with curiosity. Ultimately, you're open to the ideas of others, where the success of others does not diminish your own.
Customer Obsessed: you learn about your customers and their businesses with a beginner's mind and then bring solutions that meet their needs.
Diverse & Inclusive: You don't just value differences, you seek them out and invite them in.
Benefits and Perks
Benefits/perks listed may vary depending on the nature of your employment with Microsoft and the country where you work:
Industry leading healthcare
Savings and investments
Giving programs
Educational resources
Maternity and paternity leave
Opportunities to network and connect
Discounts on products and services
Generous time away.
go to method of application »
Job number: 847861
Locations
: Istanbul - Turkey, Johannesburg (MEA-HQ) - South Africa, Nairobi - Kenya, Lagos - Nigeria, Dubai (MEA-HQ) - United Arab Emirates, Kuwait, Egypt, Oman, Qatar
Travel: None
Profession: Sales
Role type: Individual Contributor
Employment type: Internship
Mission / Overview
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. We believe we should each find meaning in our work and we ensure employees have the freedom and the reach to help make a difference in the world.
As a service professional, you will be a strategic advisor to Microsoft’s enterprise customers and partners helping them optimize their business performance and be on the front line dedicated to solving their technical challenges. You will possess a solid understanding of your customer’s business, industry and needs as cloud and emerging technologies enable digital transformation opportunities for their organizations. You will be responsible for delivering solutions to enable the customer’s desired outcomes, working closely with other teams.
Do you want to work on a meaningful and impactful project and make a difference? Are you willing to learn from others and open to new ideas? Do you want to support others to succeed and operate in a highly collaborative and global environment? If this sounds like you, Microsoft would like to invite you to come join us as you are, where you can find more than just a job.
Responsibilities
As a Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more!
Customer Success Account Managers drive quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions. CSAMs partner with customer and Account Team to prioritize and plan customer engagements and programs, driving outcomes to improve the health, performance, and business capabilities of the prioritized workloads. CSAMs drive orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs. The CSAM also tracks, escalates, and plans for the remediation of technical blockers and provides engineering feedback to further our product and solutions, as appropriate.
As a CSAM intern, you will work very closely with a CSAM manager and mentor to understand the CSAM role.
Qualifications
Pursuing either a Bachelor's degree or Master's degree in relevant field with a minimum of one quarter or semester of school to complete after internship.
Excellent communication skills and strong writing and presentation skills
Ability to manage executive relationships, both internally and with customers, to create business transformation
Excellent communication skills and customer skills desired
Passion for technology, both consumer and enterprise
English language and local language fluency for all roles
Full unrestricted work authorization for your chosen location.
Benefits and Perks
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:
Industry leading healthcare
Giving programs
Opportunities to network and connect
Discounts on products and services.
go to method of application »
Job number: 847861
Locations
: Istanbul - Turkey, Johannesburg (MEA-HQ) - South Africa, Nairobi - Kenya, Lagos - Nigeria, Dubai (MEA-HQ) - United Arab Emirates, Kuwait, Egypt, Oman, Qatar
Travel: None
Profession: Sales
Role type: Individual Contributor
Employment type: Internship
Mission / Overview
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. We believe we should each find meaning in our work and we ensure employees have the freedom and the reach to help make a difference in the world.
As a service professional, you will be a strategic advisor to Microsoft’s enterprise customers and partners helping them optimize their business performance and be on the front line dedicated to solving their technical challenges. You will possess a solid understanding of your customer’s business, industry and needs as cloud and emerging technologies enable digital transformation opportunities for their organizations. You will be responsible for delivering solutions to enable the customer’s desired outcomes, working closely with other teams.
Do you want to work on a meaningful and impactful project and make a difference? Are you willing to learn from others and open to new ideas? Do you want to support others to succeed and operate in a highly collaborative and global environment? If this sounds like you, Microsoft would like to invite you to come join us as you are, where you can find more than just a job.
Responsibilities
As an Account executive, you are the main connection point between Microsoft and our customers. You provide strategic business leadership partnering with leaders in your customers' organizations to align their business transformation agenda with digital solutions that can help them better engage customers, optimize operations, transform products and shift their business models. Account Executive roles are an incredible opportunity to learn, experience and ultimately drive all aspects of the client relationship, sales pursuit, and customer success lifecycles
Day-to-day you'll build and maintain key account relationships while driving a two-side business plan with your customers across Technical and Business agendas, respectively.
To drive your customers' digital transformation, you will need to become an expert on their respective industry.
Your customers will call on you to connect them to the full breadth of Microsoft's assets including supporting sales disciplines, consulting, support, product groups, and executives to advance their digital transformation agenda.
Qualifications
Pursuing either a Bachelor's degree or Master's degree in relevant field with a minimum of one quarter or semester of school to complete after internship.
Excellent communication skills and strong writing and presentation skills
Ability to manage executive relationships, both internally and with customers, to create business transformation
Excellent communication skills and customer skills desired
Passion for technology, both consumer and enterprise
English language and local language fluency for all roles
Full unrestricted work authorization for your chosen location.
Benefits and Perks
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:
Industry leading healthcare
Giving programs
Opportunities to network and connect
Discounts on products and services.
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