Description
Locations:
Ogbomosho- Oyo & Shendam- Plateau
Position: Contract
Team: Customer Experience
Job Objectives
Fenix is looking for a dynamic, highly motivated and disciplined Stock Control Officer with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. This position is an important role within the Customer Experience Department in a fast-paced environment at the forefront of providing a world-class customer service experience in the sectors of renewable energy.
This role requires an individual to work under limited supervision, perform duties associated with direct interaction with customers, inventory management, and providing after-sales service support (both technical and non-technical) to existing Fenix customers with an emphasis on providing an exceptional customer experience.
Key Responsibilities
Provide excellent customer service to all Fenix Nigeria customers at all times
Attract new and existing customers to the Service center
Supervise the movement & stock count of Fenix Nigeria inventory to and from the Point of Sale
Provide periodic reports on customer engagement and stock count to Service Center Center Associate
Deliverables and Activities:
Provide exceptional experience to Fenix Nigeria customers at all times
Serve as a liaison between the customer and Fenix
Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
Diagnose technical issues with customer units and accessories and support the after-sales service process
Provide accurate product information to customers
Support the SCA in the disbursement of inventory (including accessories) allocated Points of Sale (POS)
Contribute to ensuring up-to-date and accurate inventory records for Stock audits
Provide regular reports on sales, support, inventory, and customer data handling and management
Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to Fenix HQ within one month of receipt at the Centre
Ensure accurate and high-quality information is added into Fenix data systems.
Help collect data on customer feedback and satisfaction
Escalate any unresolved issues or questions to your supervisor/ manager
Ensure all Fenix customers have a great end-to-end customer experience
Required Skills & Experience
A minimum of SSCE
Should be fluent in English and at least 1 other local language from the region you are applying
Conversant with the use of computers
Critical thinking skills.
Good influencing and negotiation skills.
Flexibility with the ability to work under pressure to meet deadlines.
Competent with computers including Microsoft Office packages, Fenix dB, and other Google products such as Forms, Sheets, Docs and Slides etc.
Excellent verbal and written communication skills.
Team player who is able to work independently.
Ability to establish and maintain effective working relationships with internal and external customers.
Demonstrate a high level of professionalism and integrity.
Should demonstrate both verbal and written communication skills.
Should have a smartphone.
Highly Desired Skills:
Ability to work in teams or independently
Critical thinking skills (ability to think outside the box)
Good problem-solving skills (solutions-oriented)
Good influencing and negotiation skills
Flexibility with the ability to work under pressure to meet deadlines
Willingness and desire to learn new ideas
go to method of application »
Team: Sales and Marketing
Job Objective
The Business Development & Expansion Associate will travel regularly to states within Nigeria not yet covered by the business to tap into new markets and build strong long lasting relationships with new customers.
You will demonstrate and maintain a clear understanding of customers, their livelihood, wants and their requirements with regular visits.
The role will require you to supervise the setup of a new State, completing all legal requirements and develop a marketing & sales strategy.
The role will also require you to complete all tenders in compliance with tender clarifications and negotiations in Nigeria.
The incumbent must understand and be able to justify qualitatively and quantitatively, the basic requirements for recommendation of a location.
Key Responsibilities
Conduct research to identify new markets and customer needs
Promote the company’s products, predicting (using gathered data on the field) and address customers’ specific needs, provided the “demand numbers” are quantifiable.
Develop a growth strategy focused both on achieving business goals and sales team goals
Deliverables and Activities:
Initiate sales support bi-tools in collaboration with the data analyst to aid in strategic planning and decision making
Ensure knowledge in researching market and industry trends are current and relevant
Prepare draft sales process, policies and procedures for the Head of Sales and Marketing
Monitor and do spot check to ensure the PPPs are strictly adhered to by the sales team.
Initiate and prepare growth or expansion plans for review and approval
Track daily, weekly sales and monthly trends and proffer action plans to improve sales performance.
Work with marketing manager to build and drive Implementing an effective sales pipelines and leads tracking process
Assist in the design of training manuals for the sales team
Provide trustworthy information pre and post market evaluation process
Build long-term relationships with the sales team especially the FSMs and FTLs
In collaboration with talent, design and implement team bonding activities for the sales team
Prepare a quarterly route plan, using empirical data from the REA Map and other dependable source of information
Ensure tools, resources needed by the field team are promptly collated and sent for approval.
Support the field team in local events planning such as local festivals, sporting events etc
Support the other departments in Identifying products, talents, etc through initial market evaluation, that would appeal to potential customers in specific regions
Cultivating positive interactions and relationships with internal departments and especially security, to evaluate strategies and outcomes.
Provide useful information from market engagement, to provide niche customer experience and build brand loyalty.
Required Skills & Experience
University Degree in Business or a related field, MBA a plus
2-3 years experience
Experience managing a CRM tool
Superior Teamwork Skills
Excellent written & verbal communication skills
Demonstrated ability to handle multiple tasks and assignments simultaneously
Strong Leadership and People Development Skills
Superior Communication / Presentation Skills
Conflict Management / Composure
Strong Planning & Organizational Skills
Proficiency in Word, Excel, and PowerPoint
Persuasive / Sales Ability / Negotiations
Up to 70% travel required
Highly Desired Skills:
Ability to organize, multi-task and prioritize tasks
Ability to work both in teams and independently
Critical thinking skills (ability to think outside the box)
Good problem-solving skills (solutions-oriented)
Good influencing and interpersonal skills.
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