Description
Reporting to: Regional Business Manager, West West
The Role
Greenlight Planet is looking for a Sun King Store Executive to be responsible for ensuring that the overall performance targets of the Sun King Store in Eruwa Town is met, both in terms of quality and quantity.
Key Responsibilities for the Role
Stock Management: Receive, store and issue stocks in the shops via the POS system, Angaza and any other system as advised. Single point of contact for all inventory allocated to the area headquarters
Customer Service: Respond to and offer appropriate guidance to all customers (existing, walk-in and prospective customers) ensuring they receive first-class support
Reporting: Prepare and submit regular and ad hoc reports on:
Stock holding - weekly
Store management - System failures, Alarm performance, repairs, security issues etc.
Customer service - Customer complaints, warranty claims, 1st Screening reports etc.
Products available in the field
Asset Management: Safeguard company assets to avoid losses, damage and ensure risk aversion in running the shop facilities.
Store Management: Ensure the shop is presentable always - valid trading licenses, shop cleanliness, floor arrangement, product handling, OSHA audit certificates etc.
Regulatory Compliance: Track and update the headquarters on any changes in regulation that affect the store operations
Sales Operations Support: Provide maximum support to the sales team in stock management, sales generation and maintaining best in class relationships with energy officers and a team leader in the AHQ.
Budgeting and Cost Tracking: Ensure all shop expenses are tracked and reported as directed.
Any other tasks that may be assigned to you from time to time
Requirements
The ideal Sun King Store Executive:
Has a minimum of a bachelor’s degree or equivalent from a recognized institution.
Has at least 1 year experience in a similar role – preferably in a customer-facing and stock management role.
Possess customer service skills and values the representation of the voice of the customer.
Strong collaboration and problem-solving skills.
Strong computer skills – MS Excel skills mandatory.
Experience in the use of technology – smartphone and web-based applications.
Is honest, trustworthy and possesses a high degree of personal integrity and professionalism.
Demonstrates sound judgment, excellent analytical, interpersonal, communication, presentation and reporting skills.
Is results-oriented with the ability to multitask and meet strict deadlines.
Good communication and interpersonal skills.
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Reporting to: Senior Analyst, Process Excellence
The Role
The Analyst, Process Excellence will work within the Process Excellence team in Nigeria alongside the country’s Senior Business Analyst to reshape critical business processes across the Nigeria business and the organization as a whole.
They will be involved in project / pilot management, business process management and continuous improvement, while providing insights and data-driven recommendations to the Commercial Team in Nigeria.
The Business Analyst will join at the ground floor of a new team with an ambitious agenda to deliver step change performance improvement across critical business functions like Sales, Operations, Training, Call Centre, HR, New Products Development etc.
Key Responsibilities
Business Process Analysis: Conduct analysis of existing business processes & systems through observation, interviews, data analysis, etc. Summarize and succinctly present findings to your supervisor and other leaders in Greenlight Planet.
Project Support: Works closely with the Project Manager in eliciting requirements, defining the project scope, developing high quality project documentation and monitoring / reporting project progress.
Problem Solving: Effectively frame and break down problems using root-cause analysis, feedback loops, 5 Whys and other tools in systems thinking and problem solving, while leveraging technology and innovative ways of solving problems.
Define and Monitor metrics and KPIs: to measure process and project performance to help identify areas of improvement in design, approach and delivery.
Conduct trainings: with junior, and mid-level office and field-based staff members transferring knowledge and excellent implementation of new processes
Any other task as assigned by your supervisor.
Requirements
The ideal Analyst, Process Excellence:
At least 2 years professional experience in an organization where you developed skills in any of the following:
Project Management
Business Process Management
Business Process Automation
Operational Excellence
New feature / product pilots
Critical Thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
Entrepreneurial Spirit: Owning one’s tasks and being able to work independently and figure things out.
Values-driven: Driven by the social mission to provide clean energy and employment to rural communities.
Track record of success academically or professionally
Technical Knowledge:
Ability to generate high quality insights from data using Excel / Google Sheets and/or BI software (Looker, Power BI, Tableau, SAP Analytics, OBIEE) and other analytical tools
Basic understanding of scripting languages such as Javascript, PHP or Python is highly desirable but not a deal breaker
Collecting data using structured data gathering techniques including Google Forms / Microsoft Forms, and presenting information in a clear, insightful manner using Google Slides or Powerpoint.
We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia. If this sounds like you, we would love to hear from you.
The Analyst, Process Excellence will be a part of a global Process Excellence team with strong technology, business process and consulting experience, and will benefit from world class professional development opportunities and get unparalleled exposure across a leading solar company that delivers life changing products to customers across Africa and Asia.
Greenlight Planet offers a competitive salary, a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise.
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Job Type: Full-time
Reporting to: Regional Business Manager, West West.
The Role
The Area Business Manager will lead sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. EasyBuy technology and services allows customers to purchase units by paying for their Solar products in small installments, thus ensuring they are extremely affordable for off-grid or rural customers.
The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.
Key Responsibilities
Hire & retain Energy Officers: Hire, train and maintain a team of at least 40 active Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers, and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide a clean, affordable and reliable source of energy in their areas.
Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory, and logistics related. Ensure that they are fully supported and lead in the best professional manner demonstrating the highest levels of integrity, ethics, and professionalism while dealing with customers.
Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have a pre-agreed sales route / area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
Daily field visits: Have a weekly touchpoint with every Energy Officer in your area - either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that the first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
Work with Energy Officers: Conduct joint fieldwork with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers, and markets to make group sales.
Exceed your sales & collections targets: Meet or exceed sales and collection targets established and agreed on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues, and resolutions, as desired and agreed with your Regional Business Manager.
Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
Remain externally focused: Keep an eye on competition within your area and ensure you take adequate measures to protect and grow our business from competitive pressures. Pro-actively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
Resolve customer issues: Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, after-sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
Control Marketing & Other Support spend: Provide adequate marketing support & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail-related activities are followed per process and the base of high-selling retailers grows exponentially within your area of operation.
Requirements
The ideal Area Business Manager:
Has a degree in a Business-related field OR equivalent and at least 4 years of hands-on experience in field sales.
Has excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint
Has extensive Customer Care experience
Has high innovative skills, thinking out of the box, tests out opinions, cost-conscious
Is excellently skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture
Is able to develop trust, skillfully builds relations, works on internal & external relationships
Listens well, coaches’ others and is disciplined in their learning practice
Has Operation Excellence (Keeps promise, is Decisive, seeks to be informed and gives excellent Customer Satisfaction
Is familiar with the town or city in which the job is located
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