Description
Ref No: 1900000KXS
Location:
Abuja
Main Purpose of Role
Network Operations Management is the leadership and management of all centralised Network Operations functions to agreed cost baseline and Customer Satisfaction.
It is applicable to Fixed and/or Mobile Networks includes all related power/plant and associated infrastructure:
Main Responsibility Areas
Organizational Leadership & Development
Contractual Service Delivery
Business Development & Support
3rd Party Management
Profit & Loss
Key Tasks:
Organizational management and development
Ensures Network operational performance
Interface management to subcontractors & 3rd parties
Ensure processes and procedures are regularly reviewed and updated
Customer liaison for escalated Network Operations matters
Employee Motivation
Operational Reporting
Budgeting & Control
Key Competencies:
Managed Service Management
Leadership
People Management
Process Management
Customer Service
Business Awareness
Innovation
Key Interfaces:
Customer CTO (or equivalent)
Customer Care (or equivalent)
Customer Team
3rd Party suppliers & Subcontractors
Key Performance Measures:
Customer satisfaction
Network KPI’s
SLA’s & OLA’s
Profitability
Employee churn
Qualification
Bachelor's degree in Telecommunication engineering or equivalent and having minimum 10 years of Operations and Maintenance in vendor environment
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Job Ref.: 1900000JZD
Locations:
Nairobi-Kenya & Lagos-Nigeria
Job Requirement
Candidates should possess relevant qualification