Fresh Jobs at Nokia Nigeria

Lagos Mainland    13-03-2020
 

Description



Ref No: 1900000KXS

Location:
Abuja

Main Purpose of Role


Network Operations Management is the leadership and management of all centralised Network Operations functions to agreed cost baseline and Customer Satisfaction.

It is applicable to Fixed and/or Mobile Networks includes all related power/plant and associated infrastructure:


Main Responsibility Areas


Organizational Leadership & Development

Contractual Service Delivery

Business Development & Support

3rd Party Management

Profit & Loss


Key Tasks:


Organizational management and development

Ensures Network operational performance

Interface management to subcontractors & 3rd parties

Ensure processes and procedures are regularly reviewed and updated

Customer liaison for escalated Network Operations matters

Employee Motivation

Operational Reporting

Budgeting & Control


Key Competencies:


Managed Service Management

Leadership

People Management

Process Management

Customer Service

Business Awareness

Innovation


Key Interfaces:


Customer CTO (or equivalent)

Customer Care (or equivalent)

Customer Team

3rd Party suppliers & Subcontractors


Key Performance Measures:


Customer satisfaction

Network KPI’s

SLA’s & OLA’s

Profitability

Employee churn


Qualification


Bachelor's degree in Telecommunication engineering or equivalent and having minimum 10 years of Operations and Maintenance in vendor environment



go to method of application »



Job Ref.: 1900000JZD

Locations:
Nairobi-Kenya & Lagos-Nigeria

Job Requirement


Candidates should possess relevant qualification

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