Description
Job Description
Do you have strong troubleshooting skills?
Do you love delivering exceptional customer service?
Are you looking for a rapidly growing company to take your career to the next level?
Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. We are hiring a Level 2 Software Support Engineer to support Micro Focus Application Lifecycle Management (ALM).
In this role, you will be supporting customers who are having technical issues with their ALM software. Application Lifecycle Management covers the entire application lifecycle of the software that goes from development to the final release and enables teams of all sizes to deliver high-quality apps with greater speed and agility.
Duties and Responsibilities
Provide excellent customer service to clients who are experiencing technical support problems.
Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
Present a positive, effective and flexible contribution to achieving team targets and objectives
Ensure constant self-development using day to day work, web-based training, and any other available tools
Competencies
1-2 years experience in technical support
Experience with Windows/ Linux server operating systems
Knowledge of programming languages, networking, databases or UIТs will be an added advantage
Experience in customer service is a must
Interest or exposure to software development and support
Bachelor's degree or equivalent technical certifications
Demonstrated excellence in teamwork, collaboration, and knowledge sharing
Customer orientated, motivated to take charge of both customer engagement and problem
Fluent in English.
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Do you have strong troubleshooting skills? Do you love delivering exceptional customer service? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. We are hiring a Level 2 Software Support Engineer to support Micro Focus Application Lifecycle Management (ALM). In this role, you will be supporting customers who are having technical issues with their ALM software. Application Lifecycle Management covers the entire application lifecycle of the software that goes from development to the final release and enables teams of all sizes to deliver high-quality apps with greater speed and agility.
Duties and responsibilities
Provide excellent customer service to clients who are experiencing technical support problems.
Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
Present a positive, effective and flexible contribution to achieving team targets and objectives
Ensure constant self-development using day to day work, web-based training, and any other available tools
Competences
1-2 years’ experience in technical support
Experience with Windows/ Linux server operating systems
Knowledge of programming languages, networking, databases or UI’s will be an added advantage
Experience in customer service is a must
Interest or exposure to software development and support
Bachelor’s degree or equivalent technical certifications
Demonstrated excellence in teamwork, collaboration, and knowledge sharing
Customer orientated, motivated to take charge of both customer engagement and problem
Fluent in English