Description
Ref No: 2000000A40
About Customer Operations
Our Customer Operations (CO) organization is the primary interface with communication service providers.
The CO organization has a comprehensive global presence and is active in approximately 120 countries. Its organizational structure ensures that our customers benefit from dedicated management attention and from our teams’ deep understanding of local markets.
This approach enables Nokia to maintain strong customer relationships. Customer Operations is also responsible for project delivery, ensuring strong alignment between our customer-facing sales and delivery teams in each account.
Job Description
Plan, support and execute network design for customers for current and emerging technologies.
Perform solution monitoring, Network data collection, generation of daily / weekly report, and a first level of analysis with problems identification in a domain of the customer Solution.
Perform optimization in terms of capacity, architecture, performance, analyses metrics on current capacity and usage.
Recommend parameters tuning & design evolutions.
Job Responsibilities & Competencies
End to End Radio Optimization for 2G/3G/LTE/Wimax; competence in H//; Ericsson; ZTE Tools, Competence in KPI Counters and Root Cause analysis and Problem solving- Plan and design network to meet customer’s requirements.
Derive from the network architecture the operational network design taking into account planning aspects, operational constraints, optimization of existing network and quality expectation from end user point of view.
Define the criteria to assess network performance from end-user / service perspective & monitor those criteria.
Identify and anticipate network performance issues. Provide recommendations for improvement.
Optimize the capacity of the network to meet traffic increase and customer requirements.
Ensure that design & optimization guaranty the capability for the network to provide end-user new services.
Capture and understand customer’s needs on items impacting design in order to provide recommendations.
Ensure that the Customer’s deliverables & KPIs included in the contract are followed-up and met. Identify and report risks associated.
Perform network design audit of submitted designs by 3rd party and submit for customer approval.
Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people.
Skills / Qualification
Break boundaries and barriers
Mobilize team and grow potential
Project winning mindset and customer focus
Cost management and business acumen
Design KPI's accepted by the customer
Optimization KPIs accepted by the Customer
Activity performed on-time
Broad Multi-Techno an product knowledge
Experience telecom technical domains
People management, problem solving, communication, presentation, negotiation and networking skills
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Ref No: 20000003Z8
General Purpose
MTN Cluster Business Group Delivery Manager (Cluster BGDM) owns within one Cluster the delivery process for all aspects of Nokia SW Application Service and Care business related to contracts execution including HW, SW and Services.
Cluster BGDM is accountable for revenue and profit in line with Nokia MoO for his/her perimeter within the Cluster and is the reference manager towards Customer and internal partners for all aspects related to delivery of BG projects, including small scopes from other BGs tightly related to main projects.
Mission
Cluster BGDM owns the delivery of the entire Customer contract execution scope – products and services - for his/her Cluster
Cluster BGDM is accountable for BG P&L for his/her perimeter
Cluster R BGDM represents Nokia on an assignment basis and is the primary contact for the assigned scope for planning and execution, resource allocation, prioritization and escalation topics for the entire services and delivery process.
Cluster BGDM is responsible for the contract execution performance with respect to financial and operational (non-financial) KPIs (e.g. cost, timelines, revenue recognition, project assets, and Customer satisfaction) and requisite planning to enable successful execution.
Cluster BGDM is responsible for E2E planning and management of financial and operational performance.
Cluster BGDM ensures Customer contract execution management based on PMI/PBM principles in full alignment with Nokia Mode of Operations and applicable BG guidelines
Key Activity Descriptions:
Customer Relationship Management
Financial and non-financial Performance Management
Contribution to Service Business/Solution Creation
Ensuring Governance in Customer Contract Execution Management Planning
Monitoring & Controlling Customer Contract Execution
Risk Management
Stakeholder Management
Closure and handovers
Additional Skills/Qualification
Customer Relationship Management
Managing financial and operational (non-financial) Performance
Contribution to Service Business/Solution Creation
Customer Contract Execution Management Planning
Monitoring and Controlling Customer Contract Execution
Change Management
Risk Management
Stakeholder Management
Leading the Customer Program Management Team
Closure and handovers
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