Description
• Make professional and accurate travel arrangements for our clients including
air, car, hotel, and ground transportation reservations
• Converse with customers to determine destination, mode of transportation,
travel dates, financial considerations, and accommodations required
• Compute cost of travel and accommodations, using carrier tariff books, and
hotel rate books, or quote package tour's costs
• Follow the company’s procedures, account guidelines and customer service
standards in the areas of: making travel arrangements, building Passenger
Name Records (PNR's) and profiles
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel
Incentives offered by Finchglow Travels.
Provide customer with Finchglow Travel brochures and publications
containing travel information, such as local customs, points of interest, or
foreign country regulations
• Maintain awareness and adherence to our clients procedures, programs and
policy guidelines
• Consistent application of Finchglow Travel’s practices and programs
• Provide industry updates as well as airline promotions to clients
• Offer and provide travel insurance to customers
• Engage in the preparation of sales budget weekly
SKILLS AND COMPETENCIES
• Proficiency in the use of Amadeus GDS; with Amadeus certification
Ability to relate with internal and external stakeholders at various levels using
diplomacy and tact
Good Communication skills
Attention to detail
Result oriented with regards to quality and productivity goals
Ability to work flexible hours and shifts as determined by business need and
client call volume
QUALIFICATION
• Bachelor’s Degree in a related field from a reputable university with a minimum of 2-4 years’ experience as a
travel consultant/ticketing and reservation officer from a reputable organization
MODE OF APPLICATION
[email protected]
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