Reports to: Front Office ManagerPosition SummaryThe Front office primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guest by providing accurate and timely information and services.He/she will also ensure
Role ResponsibilitiesAnswer incoming calls, make outbound calls and respond to customer’s emails;Management and resolve customer complaints;Identify and escalate issues to supervisors;Provide necessary information and guidance to customers;Research required information using available resources;Research, identify, and resolve customer complaints
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Location:Owerri, ImoJob DescriptionFemale Customer Care Representative with IT knowledgeMonitor the operation and general activities of customers and drivers.Monitor drivers relationship with customers.Identifying trends and rending optimum service to customers.Assist in design, review and update processes, policies and procedures line with organiz