Description
Location:
Various Locations in Nigeria
Department: Sales & Marketing
Reporting to: Head of Sales & Marketing
Job Overview
The Sales Team Lead will be stationed in the preferred location and be responsible for leading and managing a team of sales agents, installation technicians, dual contractors and their customers – responsible for the full customer cycle i.e., sell, fulfil, maintain and recover.
The successful candidate must be a detail-oriented professional with strong critical thinking skills and a demonstrated track record of effective sales work.
Key
Responsibilit
ies
Develop and implement the sales operational strategies within allocated area, as well as align with the area sales target.
Organizing sales activities and functions in the field to achieve targets, revenue and desired quality sales.
Managing installation technicians and maintenance technicians
Training and coaching of sales agents on topics including pitching, sales conversation, closing and building strong and long-lasting relationships with customers.
Deliverables and Activities:
On time high-quality system installations at the customers premises or any other location as directed by ENGIE Energy Access.
Coordinate installation technicians and maintenance technicians to ensure systems are installed and maintained,
Support recruitment of new installation and maintenance technicians in the sales area.
Prepare the monthly installation monitoring report for the State Sales Manager.
Review control monthly commission payments and payroll follow up on faulty installations and inform finance department about deductions.
Repossessions are aligned and coordinated with the customer finance department.
Identify the needs for and recruit new contractors with support from service network team leader.
Responsible for disciplinary for installations and maintenance technicians.
Stock takings
Stock audit report
Providing regular portfolio & compliance reports to State Sales Manager and credit control team
Managing the daily work and activities of area administrator according prioritization policy on workout activities.
Deal with complex scenarios (customer not found, fire, violence etc.)
Assessing internal and external cause for portfolio deteriorations
Participating in the recruitment of new staff and training of existing staff
Monitor and review KPIs + provide feedback area administrator
Conduct periodic performance review of area administrator.
Mentoring each Sales Agents, installation technician, maintenance technician, dual contractor and area admin to enhance operational performance, motivation and engagement.
Educating Sales agents, dual contractors, area administrator, installation technicians, maintenance technicians and in applicable policies, guidelines provided by State Sales Manager and credit departmental standards.
Support conducting quarterly inventory audits for all service centers.
Require
d Skills and
Experience
BSc. Degree or Equivalent
1 - 3 years working in a role within a progressive sales and/or financial services
Previous experience in a managerial position is an added advantage
Ability and passion for coaching and training.
Strong ability in planning and organization.
Excellent verbal communication skills with customer focus
Computer literate, team player and dynamic self-starter.
Willing to travel/assign in any geographic area in Nigeria
Resident in the preferred location or willing to relocate there
Fluent in English.
Highly Desired Skills:
Ability to work in teams or independently
Critical thinking skills (ability to think outside the box)
Good problem-solving skills (solutions oriented)
Good influencing and negotiation skills
Flexibility with ability to work under pressure to meet deadlines
Willingness and desire to learn new ideas
go to method of application »
Department: Central Digital and IT - Data
Reporting line: Head of Data
J
ob Purpose / Mission
We are looking for a talented, full-stack data scientist to join the digital team to help deliver affordable solar power to emerging markets. This position offers a great opportunity to work alongside an elite team of data scientists and business professionals and directly contribute to the success of a mission driven company with social and environmental impact. Candidates will get the opportunity to work in a diverse technology stack at scale.
Resp
onsibilities
Deploy and maintain data pipelines and machine learning models to predict repayment, solar system device performance, credit scoring and other metrics which are key to the business.
Contribute to design and maintenance of an analytics database to empower data-driven decisions by analysts and strategists across the organization.
Design randomized, controlled experiments to understand levers available to improve customer repayment.
Perform analyses, with statistical components as appropriate, for department leaders to evaluate the impact of pilots and other interventions.
Leverage external data sources to help EEA grow its business and maximize social impact on customers in emerging markets.
Train team members on data tools / skills to grow data capacity and culture at EEA.
Qualifications
MA or PhD in a relevant discipline (Data Science, Software Engineering, Statistics, or another relevant STEM field)
Knowledge and Skills
Experience:
3+ years of relevant experience
Strong Python, especially in a data analytics/science capacity (ex. pandas, numpy, sklearn, matplotlib)
Facility with MySQL/Redshift
Experience with experimental design, statistical analysis, and interpretation of qualitative and quantitative data.
Good knowledge of statistical tests and analysis
Ability to communicate model outputs and analyses to stakeholders at various levels of technical expertise
Experience deploying predictive models at scale
Keen eye for detail and thoughtful investigation of data before relying upon it
Demonstrated expertise in strategic analysis to impact decisions
Thrives on teamwork
Bonus: Experience with financial data or credit scoring
Language(s):
English
French or Portuguese is a plus
Technology:
Python or R, jupyter notebooks
Airflow (or other workflow management systems, such as Luigi)
Knowledge of Amazon Web Services (AWS) and its services, such as, but not limited to, Cloudwatch, RDS, Redshift, Lambda, EMR, S3, SQS, EC2
AWS environment: Cloudwatch, RDS, Redshift, Lambda, EMR, SQS, EC2
Statistical analysis and predictive modeling in python (scipy, stats, sklearn, etc)
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Locations:
Gbako & Lavun - Niger, Offa & Baruten - Kwara, Bassa - Kogi, and Ogbomosho - Oyo
Department: Customer Finance
Reporting to: Head of Customer Finance
Job Purpose / Mission
Engie Energy Access is looking for dynamic, highly motivated and disciplined Senior Customer Finance Analysts with a passion for entrepreneurship, renewable energy and financial inclusion
This position is a key role within the Customer Finance Department of a fast-paced start up at the front lines of renewable energy and mobile payment technology
This role requires individuals to work under limited supervision, perform duties associated with locating unreachable customers, direct interaction with customers and where need be deactivate non-paying customers while giving good customer experience.
Responsibilities, Deliverables and Activities
Key Responsibilities:
Customer engagement - Bounce backs & Repossessions for defined customers
Customer engagement - Customer surveys based on different parameters.
Deliverables and Activities:
Mobile Money Development - Build Mobile Money Network in defined locations
Mobile Money Development - Develop and implement migration plan of new and existing customers to Mobile Money payment channels
Continuous improvement of Customer Finance field processes
Overall Responsibility for Credit performance in assigned locations.
Required Skills & Experience
Degree or diploma in a relevant field
Knowledge of the service area geographies
Skilled in both verbal and written communications
Skilled in customer relations, negotiations and problem solving
Ability to establish and maintain effective working relationships with internal and external customers
Demonstrated high levels of maturity
Team player who is able to work independently
Demonstrated honesty and integrity
Fluency in English and local language(s) in assigned region.
Highly Desired Skills:
Experience with excel and Powerpoint added advantage
Community work experience.
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