Description
Job Description
This job role manages the company’s corporate account, optimizes customer satisfaction in order to reduce losses and maximize revenue within the Business Hub.
Job Requirements
A Bachelor's Degree in any field.
A postgraduate professional certificate in relevant field. (Added advantage).
Membership of relevant professional bodies.
At least 5 years post qualification experience of which at least 3 years must have been in customer services or marketing of products and services.
Job Responsibility
Growing and managing MD customer portfolio in the BH.
Ensure new MD connections are done in line with laid down procedures.
Ensure timely fault clearing for MD customers.
Ensure effective metering of all MD customers within the coverage area.
Drives reduction in the rate of MD customer’s indebtedness within the business hub.
Identifies and reports instances of energy theft to reduce leakages and maximise revenue.
Assist in carrying out customer engagement to mitigate risk of engaging alternative source of energy.
Contribute to the realisation of quality billing of MD customers by ensuring timely and accurate meter reading.
Attends to customer (MD) queries/complaints on the field and escalates to proper channels to ensure such complaints are captured and addressed accordingly.
Prepares periodic and ad-hoc report to relevant stakeholders.
Carry out other sundry assignments as may be directed by the Team Lead, Maximum Demand.
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