Description
Job Number: 21017950
Location:
Four Points by Sheraton - Ikot Ekpene, Akwa Ibom
Job Category: Loss Prevention & Security
Brand: Four Points
Position Type: Non-Management
Responsibilities
The impact you’ll make:
Your watchful eye and protective instinct go far beyond basic.
Because of you, our guests can come and go freely without worry.
Your dedication to safety provides the guest the same sense of security as they feel in their own home.
Requirements
What you’ll do:
Interested candidates should possess relevant qualifications.
Patrol all areas of the property and assist guests with room access
Monitor security feeds and conducts daily physical hazard inspections
Respond to accidents and assist guests/employees during emergency situations
Defuse guest disturbances and escort individuals from the property if necessary
Conduct investigations, gather evidence and facilitate interviews with relevant parties
Complete required shift reports and maintain the confidentiality of all loss prevention documents
Skills:
What we’re looking for:
Strong communication skills
A history of thriving in stressful situations
A team-first attitude
A gift for paying attention to the smallest details
Exercise good judgment and maintain a professional demeanor
Additional Information:
This role requires compliance with quality assurance expectations and standards.
You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and assist with moving objects weighing in excess of 75 pounds.
Enter and locate work-related information using computers and/or point of sale systems.
Perform other reasonable job duties as requested by Supervisors.
Perks you deserve
We’ll support you in and out of the workplace by offering:
Team-spirited coworkers
Learning and development opportunities
Encouraging management
Wellbeing programs
Discounts on hotel rooms, gift shop items, food and beverage
Recognition programs
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Job Number: 21016085
Location:
Four Points by Sheraton - Ikot Ekpene, Akwa Ibom
Schedule: Full-Time
Job Category: Housekeeping & Laundry
Brand: Four Points
Position Type: Non-Management
Position Summary
Operate and monitor washing, dry cleaning, and drying machinery, including adding chemicals and cleaning lint traps.
Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard. Inspect cleanliness of articles removed from the washer, dryer, or dry-cleaning machines and place in clean linen carts.
Set dryers to designated times and temperatures based on fabrics contained in the load.
Remove lint and debris from dryer screens, dry cleaning filters, and drain traps after each load.
Fold cleaned articles into designated sizes, either by hand or using a folding machine.
Maintain accurate records of items laundered.
Responsibilities
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards; identity, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and downstairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Requirements
Interested candidates should possess relevant qualifications.
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Job Number: 21016408
Location:
Four Points by Sheraton - Ikot Ekpene, Akwa Ibom
Schedule: Full-Time
Job Category: Reservations
Brand: Four Points
Position Type: Non-Management
Position Summary
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs and determine appropriate room types.
Verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue.
Input and access data in the reservation system.
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Responsibilities
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Requirements
Interested candidates should possess relevant qualifications.
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