Description
Job Description
This job role coordinates the operational activities of the Service Center to align with the corporate goals.
Job Requirements
A Bachelor's Degree in any Business or Engineering Field.
A postgraduate professional certificate in relevant field. (Added advantage).
Membership of relevant professional bodies.
At least 3 years post qualification experience.
Job Responsibility
Develops, builds and manages IBEDC’s Customer Accounts.
Identifies and set up new customers within the Service Center coverage area in line with IBEDC policies.
Identifies and implements business growth opportunities with new and existing customers.
Devises and implement strategies to manage relationship with customers.
Manage and escalate unresolved customer complaints relating to Meter reading, Billing, Payments and Service Irregularities.
Ensures the implementation of IBEDC’s customer services policies.
Monitor market trends and provides insights on customer needs and innovative ways for service delivery.
Handles the maintenance of Customers Account Information and performance analysis for Business Hub Manager’s analytics of retails collection.
Plan and track Cash Collection to ensure achievement of daily required run rate and other administrative duties.
Supports the HRBP to create a harmonious work environment, mentor staff and motivates all team members to perform efficiently.
Perform other sundry assignments as directed by the BHM.
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