Description
RESPONSIBILITIES
Coordinate all workshop-related activities and ensure the availability of trucks.
Ensure workshop procedures & systems are known to all staff and strictly followed during repairs on vehicles as well as maintenance documentation.
Continuously monitor repair time & repair quality and ensure the KPI (MTTR & RFTR) targets are achieved.
Ensure customer focus-oriented culture among the team and maintain good relationships with customers.
Ensure workshop facilities, equipment & tools are adequately maintained and available in ready-to-use condition.
Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance.
Review customer service orders and inspect the quality of repairs before the release of vehicles.
Provide technical advice to team members and analyze and interpret data.
Ensure the workshop observes all warranty process conditions.
Guiding & motivating productive staff to improve productivity & efficiency.
Monitor and control workshop expenses.
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