Start Innovation Hub is an ICT firm with an innovation lab in Uyo, Nigeria. We are recruiting to fill the position of a Customer Service Representative in Uyo, Akwa Ibom.
Job Description
Tackle customer challenges and quickly solve problems that may arise before, during or after business transactions.
Engage with customers across multiple platforms including chat, social media, phone, and email.
Acknowledging and resolving customer complaints
Keep records of customer interactions, process customer accounts, and file documents
Knowing our services inside and out so that you can answer questions
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process.
Generate sales leads
Build sustainable relationships and trust with customers through open and interactive communication.
Document trends and patterns in customer experiences to develop creative solutions that aid both our customers and your colleagues across all teams, including design, operations, and marketing.
Qualifications
Minimum Qualification: 1st Degree.
Experience Level: Mid level.
Experience Length: 2 years.
Excellent written and verbal communication skills and a knack for the social media one-liner.
Proficiency with multiple social media platforms, Google Suite, and other communication apps.
Customer orientation and ability to adapt/respond to different types of characters
Analytical and problem-solving skills.
Excellent listening skills and an empathetic voice and manner
Good knowledge of computer software and office systems.
You’re the kind of person who is on it before being asked. You believe in striking that perfect balance between dreaming and doing. You’re motivated and highly focused.
We’re masters of prioritization. You can pivot and shift priorities with complete flexibility. Regardless of when distractions arise, your time management and resource planning skills keep everything running smoothly.
We communicate, even when it’s hard so we value your intentional and constructive feedback that moves the business forward.
We are curious and creative. You must believe in everyday adventure and you can learn something (big or small) in everything we do.
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