Description
Location:
Akure, Ondo State
Reporting to: Regional Business Manager, West East
The Role
We are looking for a hungry, hard-working, well organized, highly analytical individual to join our Risk department as a Customer Loyalty Executive.
The Employee will be responsible in leading the efforts and processes related to collections of our PAYG products in the field.
He will also be responsible for giving advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-users expectations.
Key Responsibilities
Analyzing regional portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers;
Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate the challenges of disabled lamps and repayments;
Providing a weekly update to Sales and Risk Leadership teams on-field interventions performed and results achieved, along with customer insights;
Designing, piloting and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction;
Working with Area Business Managers and Energy Officers to repossess products from delinquent customers on cases where direct intervention is required;
Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team;
Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by agents, etc., as per the processes laid out by the Risk function;
Training Agents (Energy Officers) on dealing with repossessions and difficult customer collection issues;
Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time;
Recruiting cash collection centers and set up for the key collection area.
Key Result Areas:
Intervening in the field wherever the collection scores is
Ensuring voluntary repossessions become standard practice in the field with spontaneous repossession and assisted repossessions reduced to the most difficult cases of tampering;
Ensuring Zero First Pay Default rates (First Pay Defaults, are customers who make only the down-payment and never make any further payments);
Updating area/regional leadership on collection exposures, weekly through follow-up payments aligns to targets set for each region;
Role Qualifications
Bachelor's degree / Higher Diploma related to Finance, Community Development, Communication, Credit Risk Management or related fields;
At least 2 years of work experience in a similar position with field experience and working with rural customers;
Passionate about working in the field to drive collections, resolving issues and enhancing the customer experience;
Strong experience from Microfinance/banking underground on Credit Collections is preferred;
Must have good analytical, communication & interpersonal skills;
Desired Characteristics:
Excellent interpersonal skills;
Clear and straight to the point communication skills with fluency in English;
Clear thinking/problem-solving ability;
Passionate about working with rural customers & resolve customer issues;
Excellent attention to details;
Excellent issue-tracking and resolution skills;
Able to handle multiple tasks at the same time diligently and accurately;
Work with multiple sales teams and cross-functional teams seamlessly;
go to method of application »
Location:
Ibadan, Oyo State
Reporting to: Country Store Manager
The Role
Greenlight Planet is looking for a Stock Management Associate to be responsible will ensure that the overall performance targets of the Sun King Stores in Nigeria are met.
The role will be critical in inculcating best of class inventory management practices including receiving, storage, issuance, tracking, reporting across the region.
Key Responsibilities
Undertaking inventory issuance audits to ensure that it is being issued in the prescribed manner and to authorized personnel;
Conducting periodic inventory audits in shops within the assigned region including physical verifications and on the different systems;
Preparing regular inventory variance reports as may be prescribed from time to time;
Following up on variances, theft, and losses to ensure resolution, including obtaining police reports where necessary;
Preparing weekly stock levels across all shops within the assigned region;
Training Sun King Store Executives (SSE’s) on new and existing inventory management interventions;
Reviewing weekly shop inventory and marketing reports for all the shops for the assigned region;
Sharing regional weekly shop inventory and marketing reports with the Country Store Manager;
Conducting regular process audits within the region and escalating any identified gaps for resolution;
Escalating promptly inventory shortage, theft, loss within the region assigned;
Conducting regular audits across the shops to ascertain compliance with local and national legal requirements;
Carrying regular audit’s on adherence to laid down health and safety, etiquette and cleanliness guidelines;
Requirements
The ideal candidate:
Has a Bachelor's degree or Higher Diploma in Supply Chain Management, or related discipline from a recognized institution;
A minimum of two (2) years’ progressive work experience in procurement and supply or inventory management in a multinational organization;
Is honest, trustworthy and possesses a high degree of personal integrity and professionalism;
Demonstrates sound judgment, excellent analytical, interpersonal, communication, presentation, and reporting;
Is results-oriented with the ability to multitask and meet strict timelines;
Is a team player and can demonstrate the ability to establish and maintain effective relationships among various stakeholders;
Has advanced computer skills in Microsoft Excel application;
Has experience working in ERP System and other inventory management application;
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