Description
About the Role
The Sales/Onboarding Executive will be charged with providing excellent in-person support to drivers, ensuring their satisfaction.
The Sales/Onboarding Executive will onboard and guide drivers while promoting the GoRides brand and maintaining compliance with company standards.
The goal will be to resolve driver-related issues, collaborate with the Customer Success Manager to foster positive relations and manage driver acquisition, referral programs, incentives, and agency relationships to meet company goals.
What You’ll be Doing
Deliver 100% satisfaction, and in-person support to our drivers.
Walk drivers through onboarding and all of the tools to be successful
Help brand the GoRides name and get drivers excited
Stay on top of GoRides policies and procedures
Register new drivers, and review accurate drivers’ information while ensuring compliance with GoRides standards.
Welcome and greet customers delightfully.
Accurately describe GoRides product features and benefits to drivers.
Ensure all onboarded drivers are transferred to the GoRides Fleet account.
Resolve driver-related issues.
Work with the City Fleet Manager in building harmonious relations between drivers.
Build the driver funnel dashboard for new driver acquisition across various channels
Manage driver referral and incentive schemes.
Manage driver agency relationships to ensure they meet company KPIs.
What You will need for this position
A Bachelor’s degree in any field such as sales, marketing, operations or any related fields.
Minimum of 2 years of experience in operations, supply chain, logistics or marketplace experience in the mobility or tech industry.
Excellent communication skills.
Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organisation and externally.
Must be customer service-centric.
Must possess basic administration skills.
Ability to work independently, with little or no supervision.
Ability to work in a fast-paced environment.
Key Metrics
Daily target of enrolling 20 drivers while collecting their security deposit.
75% conversion from lead generation to conversion with deposit
First trip to first-month trip target to be mapped to performance
Executive to DP knowledge transfer about GoRides rentals to be monitored and evaluated basis DP first few weeks of performance.
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