Associate, IT Operations at NewGlobe

Description

What You Will Do


Provide first line technical support to school staff, assisting them to diagnose and resolve hardware and software problems remotely and in person

Visit operational sites to assist school staff by deploying academy technology, including both new installations and redeployment of existing equipment

Provide technical support for teaching accessories including smartphones, teacher tablets, power banks, and any other assets that may be made available

Ensure the efficiency and reliability of Internet service and computer environment in the support office

Install and configure operating systems and software to agreed standards under the direction of the IT Manager

Maintain existing equipment to standards determined by the IT Manager, by performing upgrades, new installations, and carrying out routine procedures

Maintain a high degree of customer service support for all support queries and adhere to all service management principles and policies

Maintain a record of any software or hardware problems detected, escalate when appropriate

Use data provided by reports to detect and even anticipate problems in the field so as to drive resolution before the issue is even reported

Fix teaching technology hardware issues like broken charging ports, depleted batteries, screens etc.


What You Should Have


Minimum two years of work experience in the ICT environment

Ability to use tools like soldering irons to fix hardware issues

Experience in troubleshooting hardware and performing tasks like changing batteries, screens, motherboards, and other working equipment in order to fix broken devices like tablets and smartphones

Working technical knowledge of current protocols, operating systems and standards

Excellent technical knowledge of PC hardware

Software and hardware troubleshooting

Basic experience with routers, switches, and firewalls

Experience with Microsoft suite applications and exposure to basic troubleshooting

Understanding of TCP/IP and Local Area Networks

Excellent writing and oral communication skills

Good research skills, including the ability to identify and propose solutions to issues/crisis

Knowledge of Android operating system and smartphones

Bachelor degree in IT, or related Information Technology field of study

Vendor neutral industry certification such as: Cisco CCNA, CompTIA Network+, A+, or MCTIP certification.

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