eHealth Africa (eHA) designs and implements data-driven solutions and technologies to improve health systems for and with local communities. eHA’s technology works in low connectivity settings, and smartly uses data to drive decision-making by local governments and partner agencies to get optimum results.We are recruiting to fill the position bel
and incoming calls.Redirect phone calls to the appropriate department and take down messages.Accept all letters and packages and distribute them to their appropriate departments.Monitor, organize and forward emails.Track and order office equipment and supplies.Maintain records and files.Maintaining confidentiality with regards to client information
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Purpose of the positionThe Coordinator, Helpdesk serves as the IT reference coordinator to provide assistance to company users of company- or client-provided information resources technology. The position coordinates basic user technical training and remediation activities, oversees the activities of agents at the help desk and ensures all pending
as requiredFunction as a phone operator as needed during the shift and coordinate shift transition (help Desk, front desk, and the command center)Conduct necessary follow-up on incoming call inquiries and ensure tickets are resolvedOther duties as required to ensure customer satisfactionRequirements2-3 years of work experience in a customer service