Description
Job Purpose/Mission
The Customer Finance Team plays a pivotal role in ensuring the overall success of our largely unbanked customers in completing their loans and getting continued access to clean, reliable energy. The team works cross-functionally with our commercial, customer experience, product development and operations on the ground to ensure that we provide all customers with successful responsible onboarding and offer constant support through adequate monitoring and interventions all the way through the lifetime of our customers’ loans.
The Credit Assessment Officer provides an amazing opportunity for the right candidate to have a direct impact on how we are revolutionizing credit and financial inclusion for the base of the pyramid. S/He will work closely with the Customer finance assessment Team lead, Customer Finance Operations Manager, customer finance team and the commercial team around credit risk analysis, and they are required to review the financial status of new and existing customers to determine their level of risk and make recommendations to the company.
Responsibilities
Support the CF team on carrying out accurate KYC, ensuring correct capturing of IDs, Customer Photos, financial documentations etc.
Assessing loan qualification for customers under review by analyzing the customer financial status, checking the base of customer financial records (Bank statement/Mobile money statement etc), and personal details on their ability to repay the acquired loan using the system assessment tool.
Communicate the assessment results to the applicants and sales team in a timely matter.
Ensure all applied customers are assessed within SLA timelines.
Run customer credit compliance call to existing customers and review their credit limits to determine if they qualify for an upgrade.
Educating customers on current payments terms continuously and informing them of the terms and conditions governing the acquired loan.
Educating Customer Finance Call center, Sales team & all field staff on applicable policies guidelines, processes, and procedures.
Resolution of customer queries & key stakeholder managements.
Ad hoc tasks as assigned by Manager or Departmental Head.
Knowledge and skills
Experience:
2 years minimum work experience in related areas such as energy access, last-mile product financing, microfinance or similar is a big plus.
Strong verbal and written communication skills.
Ability to analyze processes/performance to make suggestions & improvements.
Ability to demonstrate proactivity and independent task execution.
Ability to work under pressure to meet deadlines.
Strong data and analytical skills, with the ability to translate analysis to insights.
Attention to details and ability to assess risk while protecting the interest of customers and the business.
Deep empathy for the customer and commitment to inclusivity, consumer protection, & responsible financial services within the context of creating a profitable and scalable enterprise.
Excitement about ENGIE’s mission and a deep desire to make an impact on off-grid and financially underserved customers in sub-Saharan Africa.
Qualifications:
Bachelor’s degree in Accounting, Finance, Economics, or any related qualification
Language(s):
English
High proficiency in one or more languages spoken by our customers is a big plus.
Technology:
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
Experience using data analysis tools.
Knowledge of KYC and other risk management tools
Related search
