Description
Job ID: 59866
Job Sector: Banking
Work Arrangement: Fully Office Based
Job Purpose
To maintain a safe and secure environment for customers and employees by enforcing established security policies and procedures;
Supervising the security guard force, third-party service providers and coordinating both internal and external stakeholders in proactive loss prevention efforts and response to Security/safety incidences
Key Responsibilities
Generally responsible for the design, implementation and maintenance of physical security systems
Ensuring proper, up-to-date installation, monitoring and maintenance of all security infrastructure across branch network in line with the Bank’s security standard.
Liaise with Government Security Forces and coordinate timely deployment
Develop and manage good relationships with security vendors and ensure performance in line with agreed SLAs Improve internal customer satisfaction in line with SLA expectations
Ensuring regular emergency response exercises and drills are conducted to ensure the highest level of emergency preparedness
Responsible for Occupational health and safety management system for the branch network
Carry out periodic security threat assessment of all PORs within AOR and ensure implantation of recommended countermeasures
Carry out periodic facility safety inspections at all PORs within AOR and ensure remediation of identified gaps
Gather relevant security intel/information, analyze and advise management on likely impacts on operations and personnel
Conduct investigations on security breaches, accidents etc and report same in a professional manner
Plan and implement a safety/security awareness program for staff and in-house contractors
Qualifications and Experience
First Degree in any relevant field, a Master's Degree will be an added advantage
Membership of a professional Security body e.g. ASIS, IFPO, ISO IIPS, etc.
Certification in Occupational Health and Safety
Relevant Security Certification e.g. CPP, PSP, PCI, CPO, CSSMP
Background in the military or any other Government Law enforcement agencies
Minimum of 5 years relevant experience in Physical Security Management with at least 3 years in the financial services sector
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Job ID: 59868
Location:
Lagos Island, Lagos
Job Sector: Banking
Work Arrangement: Fully Office Based
Job Purpose
To maintain a safe and secure environment for customers and employees by establishing and enforcing security policies and procedures; supervising the security guard force.
Key Responsibilities/Accountabilities
Define and implement Physical Security Plan for Stanbic IBTC Business Operation Environments:
Identify and evaluate threats, vulnerabilities and the potential impact of security breaches and mitigate same with appropriate measures.
Evaluate the physical environment in the building and sites occupied by the bank to determine the suitability of measures implemented to protect people and assets.
Define and Implement the rules and processes for controlling people's access to the Bank's premises.
Spot security breaches and Assess the severity and respond in the appropriate manner.
Develop the Knowledge and understanding of the systems and processes in place to monitor and control building access.
Assess the appropriateness of the different types of intrusion detection systems and their application to the different types of premises that the Bank occupies.
Understand the purpose and application of video monitoring devices and systems and of the components that make up comprehensive monitoring.
Define and implement standards and specifications of different types of storage devices, safes and other secure facilities.
Define and implement standards for security protocols related to close protection for selected individuals.
Understand the procedures needed to respond to emergency situations including the alerting of authorities and the execution of first responder activities.
Provide Leadership for Effective Performance:
Believe in oneself, own judgement, skills and experience, and use this self-confidence to challenge others for the benefit of Standard Bank.
Continuously and actively curious, seeking a deeper, broader and more objective understanding, upon which to base commercial acumen, strategic decisions and actions.
Understand the line of sight between strategy and organizational implementation.
Translates the organizational strategy into specific decisions and actions to ensure the strategy implementation. Aligns resources to effectively execute against the strategic direction.
Set clear performance standards and expectations, and hold others accountable when these are not met. Takes accountability for team delivery against the expectations and contribution to results.
Enable and empower the team to implement/execute a strategic vision or change for the better. Leads with passion and energy.
Influence across the organization, based on previously established credibility and respect, as well as understanding the organizational dynamics, politics and interpersonal context.
Understand and leverage the dependencies across the organization and the impact of own actions on the rest of the organization to create organization alignment for decision-making and delivery of quality outcomes.
Take responsibility for identifying, developing and retaining capability for the benefit of the broader business, based on a genuine intent to foster the long-term learning or development of others.
Apply Regulatory and Legislative Compliance requirements to avoid breaches and Sanctions:
Manage contractual obligations to deliver the objectives required in the contract.
Apply knowledge and understanding of the role/functions of construction and the built environment within the context of the local legislative and industry regulatory framework.
Demonstrate knowledge of legislation legal policies and procedures pertaining to the local, regional and relevant international laws.
Demonstrate skills and abilities needed to effectively develop and present the Organisation's interests in matters of dispute.
Demonstrate good knowledge of the laws and legal principles governing the administration and contractual obligations of the organization.
Comply with relevant legislation, regulatory and professional standards.
Understand the various laws and regulations regulating the financial services industry.
Occupational Health and Safety – OHS:
Assist in the implementation and evaluation of the OHS management system.
Ensure that OHS policies, rules, procedures and instructions are followed.
Enforce discipline where health and safety rules are deliberately neglected or ignored.
Ensure, as far as is reasonably practicable, compliance with and adherence to the requirements of the OHS policy
Ensure that every contractor in the workplace signs the relevant OHS documents as stipulated by the OHS policy
Ensure that workplace hazards are identified and that workplace risks are assessed.
Ensure that OHS risk assessments are carried out before new projects are embarked upon in the workplace that may impact the health and safety of persons.
Ensure that all incidents in the workplace (that could have caused injury, and that have in fact caused the injury) are reported to the Local Market Quality Assurance team.
Ensure that an investigation into the cause of incidents is carried out immediately and that the necessary corrective action is taken to prevent the incident from occurring again.
Manage Operational Risk:
Ensure adequate compliance with the laid-down instructions by all areas under control.
Ensure the maintenance of an effective control structure, with control activities defined at each level and duties appropriately allocated.
Establish monitors and manage physical, operational and process risk controls and levels of authority in the POR to minimize risk exposure
Drive Operational Effectiveness:
Ensure effective management of expenditure with emphasis on the containment of controllable costs.
Optimize and streamline existing systems, processes and controls for cost-effective service delivery.
Provide an effective administrative function for the project team members
Ensure overall operational readiness and efficiency of the branch infrastructure prior to operations
Ensure overall staff complement is in line with workforce measurements.
Manage Quality:
Implement operational techniques and activities that are used to fulfill requirements for quality including; improvement, control, management or assurance of quality.
Implement all quality management policies and procedures.
Promote and maintain high standards of quality at work.
Understand, implement, manage and maintain quality management systems and provide a support service to the organization.
Demonstrate knowledge and understanding of the formal international frameworks for measuring and monitoring quality.
Apply techniques that can be applied to determine the cause of process or control failures.
Plan:
Demonstrate the knowledge and understanding of the process and thinking required to formulate objectives and priorities, and implement plans consistent with the long-term interests of the organization in a global environment.
Identify and capitalize on opportunities and manage risks.
Understand and apply the discipline of policy analysis, definition, writing and implementation.
Develop and drive a shared understanding of a long-term vision for the organization.
Translate the organization's vision and long-term goals into medium and short-term deliverables.
Qualifications and Experience
A First Degree or equivalent in Security Risk Management or any other related disciplines
Postgraduate degree in Security / Safety management, Professional certification in Physical Security/ Information Security related field would be an added advantage
Military or Paramilitary background and training will be an added advantage
Minimum of 10 years Security management operations experience with at least 3 years in financial institutions
Minimum of 7 years knowledge of security equipment.
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Job ID: 59835
Location:
Lagos Island, Lagos
Job Sector: Banking
Work Arrangement: Fully Office Based
Job Purpose
The Head, QA manages the day to day operation of the software testers including providing quality assurance of all software developed before deployment.
The QA function ensures adequate testing is conducted to ensure the software created by developers is fit for its purpose. Software testing involves the analysis of software, and systems, to avert risk and prevent software issues. This may cover both functional (manual/automated) and non-functional testing (performance, stress, volume testing, etc.)
Key Responsibilities
Software Systems Testing:
Write Automated software tests for various application features
Deploy test scripts to CI/CD pipeline
Create detailed, comprehensive and well-structured test plans and test cases
Perform and document risk analysis
Collaborate with teams using version control systems. E.g. GIT
Oversee the maintenance of existing automation test scripts
Ensure that automation tests are integrated and executed reliably during deployment to various environments
Coordinate the execution of performance tests for systems with high volume users
Ensure all new APIs are automated using PSOTMAN / Newman for effective monitoring
Experience working with various test Automation frameworks, e.g. Selenium WebDriver, Appium, Cucumber, Cypress, Robot Framework, Swagger, etc.
Experience working with JMETER to test software performance
Proficient in at least two of the following: Java, C#, Python, JavaScript and NodeJS
Maintain and provide direction for updating existing automated testing scripts
Perform usability, functional, and regression tests using both automated and manual methods as best fits, based on documented test plans.
Leadership, Teamwork and Collaboration:
Define the strategy, approach, and execution of Quality Assurance in development projects.
Implement the Group’s QA methodologies to ensure compliance with QA standards, specifications, and regulations as applicable
Drive innovation and streamline overall testing processes
Estimate, prioritize, plan and coordinate quality testing activities
Organize and attend the weekly QA meetings and provide project updates accordingly
Identify tools, techniques, and staffing needs to ensure efficiency and delivery of the team’s objectives
Research new tools, technologies, and testing processes
Share ideas and initiatives to improve overall QA processes
Design and develop innovative ideas to solve unique, technical problems
Liaise with internal teams (e.g. developers and product managers) to identify system requirements
Qualifications and Experience
First Degree
Professional Qualification in ISTQB(CTFl) would be an added advantage
Minimum of 5 years experience in Test Automation. Experience in using defect tracking tools and technologies to identify, report and close identified system bugs and abnormalities
Minimum of 3 years experience in Software Management. Experience developing automation test scripts using contemporary frameworks like Selenium, WebDriver, Cucumber, or Cypress
Minimum of 3 years experience using SQL to manipulate databases
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Job ID: 59856
Location:
Lagos Mainland, Lagos
Job Sector: Banking
Work Arrangement: Fully Office Based
Job Purpose
To effectively support and deliver excellent service to Private Banking clients by carrying out all their banking transactions ranging from Foreign and Local transfers, Account Maintenance, issuance of bank collaterals such as platinum debit card, chequebook, priority pass, credit cards etc, process
Loan facilities, carry our Form A transactions, set up SMS and email notifications, carry out call and fixed deposit, Treasury bills etc Manage Attrition rate to bring it down to the required budget, drive client engagement and channel adoption, proffer wealth and Financial Advisory ,engage clients to drive awareness of our Customer Value Proposition to drive customer retention and loyalty.
Key Responsibilities / Accountabilities
To deliver excellent and consistent service delivery:
Set clients up on internet and mobile banking with instruction from clients
Carry out local and foreign transfer instruction within an improved turnaround time
Set clients upon SMS and email notification
Issue platinum debit and cheque book to PRV clients
Carry out invisible transactions such as Medical, credit card, Mortgage, School Fees, PHR transactions for PRV clients
Internet Password reset
Hotlist cards
Freeze and unfreeze accounts and log
Spool bank statements
Manage Diaspora clients and carry out all their transactions
Process credit cards and loan requests etc
Manage customer complaints and enquiries
To drive clear and consistent communication on our customer value proposition:
Appropriately streamline clients base into different demographic
Send clear communication on the Value proposition to PRV clients
Send communication whenever there is a revised or product launch to derive awareness
Identify new and fresh prospects, target Market and appropriate send them invitation emails to clients
Create a clear communication model to drive Value proposition and improved service delivery
To monitor and maintain attrition rate below the set budget of 5%:
This is aimed at reducing dormancy level to less than or equal to 5%
Daily engagement of clients with dormant and inactive accounts telephonically
Email communication to all inactive clients is sent periodically for reactivation of accounts to increase active client base
Automated email notification to clients with accounts about to go into inactivity
Regular engagement with RMs for more engagement with platinum clients for activation of accounts.
To drive product usage and channel adoption for PRV clients:
Regular client engagement via phone to drive digital channel
Email communication on available products and opportunities
Develop a portfolio Management model for effective management of the Private Banking clients which allows identification of clients without transactional products , lending products and investments products
The use of Private banking lounges to drive mobile banking adoption
To correctly profile and manage private banking portfolio:
Onboarding process to test sales and profile clients appropriately
Drive platinum debit card usage across the portfolio
Monitor the usage of the Lounges to drive the awareness of the Private banking brand
Proffer wealth offshore value proposition to drive client stickiness and retention
Contact PRV clients on special days such as birthday , Anniversary etc
Engage clients with maturing Term deposits to ensure that necessary wealth advisory service is rendered and funds retained.
Query and complaint management within the PRV segment:
Receive enquiries and complaints from private banking clients and document on the complaint register
Contact the client to further understand issues if query was received via email and also apologize for the inconvenience experienced
Assure the client of a resolution timeline
Liaise with the necessary Unit for quick resolution of the complaint and if resolved within the
advised timeline, revert to client
Revert to client if issue or query will take longer to resolve than anticipated
Follow through to complete resolution with periodic feedback provided to client
Close out request on the complaint register once resolved
Minimum Qualification and Experience
First Degree
Field of study: Marketing; Services
Retail Banking Academy certification, Project Management
Experience:
Personal and Business Banking
Job Family: Private Banking
Years: 3-4 Years
Experience Description: in-depth knowledge of the Private Banking clients and their Financial needs and expectations. Knowledgeable in the area of Wealth instruments and investments, customer centric and service oriented to deliver excellent and consistent service to clients, well-spoken and a bit of Relationship Management skills, should have good engagement skills and follow through to ensure closure, should have worked in a team with minimal or no supervision required.
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