Description
POSITION OVERVIEW
We are seeking a highly skilled and detail-oriented Reconciliation Specialist to join our finance team.
The Reconciliation Specialist will play a critical role in ensuring the accuracy and integrity of financial data by reconciling transactions, accounts, and statements.
This role is instrumental in maintaining financial compliance and providing valuable insights to support decision-making processes.
Job Purpose
The Reconciliation Specialist is responsible for resolving all issues arising from electronic transactions.
Perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.
Engage aggregators and business partners on improved service delivery
Attending to all transfer related enquiries from banks.
Responsibilities
Develop and execute process, standards, guidelines and service level agreements for partnering organizations.
Attend to customer and merchant disputes and ensure prompt resolution.
Liaise with banks and aggregators on settlement discrepancies.
Identifying, negotiating and closing partnerships deals on direct product offerings.
Liaising with switching companies and card schemes on Settlement issues
Reconciliation of transactions routed through various payments platforms including POS.
Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
Ensures timely reconciliation of all transactions done on the terminals.
Ensure daily validation of transaction posting on system.
Specifications & Requirements
Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficiently.
A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process.
Passionate about solving problems and is focused on customer experience and outcomes.
Requirements
A Bachelor's Degree or its equivalent
At least 2 years in Digital Financial Services or banking industry experience
At least 1 years’ Experience in business development and continuity.
Experience with electronic payment systems
2 years Leadership experience
In-depth knowledge of payment processing- gateways
Leadership and team work skills,
Organization and Time management skills
Proficiency in the use of Ms office suites.
Excellent communication skills and interpersonal skills.
Attention to details and accuracy
Strong analytical and problem-solving skills.
At least 2 years’ experience in reconciliation and settlement of POS
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