Description
The key purpose of this role is to supervise the team in charge of collections on behalf of the company for beverages supplied to customers.
Key outputs and responsibilities
:
Account Receivable Management
Forward customer weekly statements for reconciliation purposes.
Manage credit portfolio of Distributors within Region 500+ customers.
Customer account review on payment/empties postings.
Credit Control
Identify gaps in payment patterns of my key distributors and propose action to avert them.
Customer weekly/monthly account reconciliation.
Handle customer complaints/disputes and take appropriate action to resolve them.
Payment plan review &/negotiation.
Carrying out cash collection via phone or written contact with customers.
Liase with GCC to ensure prompt customer payment postings.
Provides a daily update to my key distributors on their outstanding balances.
Pass adjustments on customer disputes.
Legal Recovery Credit Notes Posting.
Track Customers on Rehabilitation.
Monitor Customers with Cash Terms on debit and send daily report.
Supervise Credit Team Members and ensure adherence to policy.
Sales Order release (Backup).
Review of Customer account creation following necessary documentation and procedures with GCC.
Review of Credit Limit and adherence within the relevant region.
Tracking of Temporary credit extensions.
PFBD Tracking & any other job assigned by line manager.
Key attributes and competencies:
Ability to manage teams.
Understanding of Property management System- SAP.
Knowledge in Microsoft Excel and Microsoft Power Point is paramount.
Tactful, patient with good customer service skills.
Good analytical and negotiation skills.
Profile:
Education
Bachelors’ Degree or equivalent in Administration or related field (Degree in Accounting will be an added advantage)
Experience
4-5 years in a similar role.
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