Description
POSITION OVERVIEW:
He/she is the first point of contact with the KPs or any other person entering the OSS. He/ She must be a KP community member and must:
Greet all the entrant into the OSS
Register clients according to established protocols
Assist Clients to complete all necessary forms and documentation
Ensure Clients information is accurate.
inform Clients of medical office procedures and policy
In liaison with the record unit maintain and manage client records
Move Clients through appointments as scheduled
Answer incoming calls and deal with inquiries
Transfer calls as required and Schedule Clients appointments
Deal with incoming and outgoing post
Complete other clerical duties as assigned
Maintain stock of forms and office supplies
Ensure reception area is well maintained, neat and clean
Safeguard Clients privacy and confidentiality
Ensure timely courier of retirement to ECEWS HQ
Required Qualifications:
Degree in Nursing/Midwifery or Bachelor degree in science, economics or related field and an Experience in HIV/AIDS Key Population program is an added advantage
Excellent command of English and preferably have experience in drafting documents such as proposals, reports, project plans and memos (additional language skills are an asset)
Demonstrable project management and organizational skills appropriate for a highly multi-tasked environment
Ability to work in a fast-paced environment and through telephone and e-mail
Excellent interpersonal communication and teamwork skills
Familiarity with standard Office software (Word, Excel, Outlook)
Previous responsibility managing project budgets will be an asset
Must be a KP community member
Being a Nurse will be an added advantage.
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