Description
POSITION OVERVIEW:
Provide comprehensive triage (in-clinic and/or mobile) and clinical assessment service to clients resulting in safe and appropriate clinical decisions that reflect their healthcare needs.
Facilitate the triage process using clinical knowledge and appropriate interpersonal skills, demonstrating empathy, and understanding.
Initiate appropriate nursing interventions (e.g. first aid and emergency interventions) to improve client outcomes and secure the safety of clients and clinic staff
Make recommendations for care utilizing approved SOPs and protocols.
Ensure continuous reassessment and management of clients who remain in the waiting room commensurate with their condition and time frames determined by the assigned care category.
Schedule client appointments for routine or follow up care and treatment.
Where referrals for other healthcare services are necessary, support arrangements for the appropriate service via the appropriate referral system.
Provide accurate healthcare information and self-care/health improvement advice to meet the holistic and therapeutic requirements of the client.
Provide appropriate education to clients regarding medical terms and procedures.
Act as the client advocate during the assessment process, identifying potential risk factors for clients (including GBV and other welfare issues) for referrals to the appropriate service following agreed processes.
Deal professionally and sensitively with highly personal, delicate, confidential, and sometimes complex issues.
Create new medical records including clients’ demographic information and other relevant parameters.
Maintain master client index by completing assigned sections of daily audit trail; correct and communicate problems according to established procedures.
Document accurate and concise clinical summary that outlines reasons for visit, decisions reached, relevant client history and follow up appointments with timescale given to client.
Monitor and report weekly enrolment.
Maintain records availability by processing files into the department; using file mark-off procedures; facilitating file location activities.
Retrieve medical records by following file-out procedures.
Deliver files to assigned areas of the hospital by following established routing procedures including computerized/automated file sharing.
Maintain accurate computerized and paper triaged assessment records.
Maintains quality results by following data SOP.
Maintain client confidence by keeping client records information confidential.
Serve and protect the clinic by adhering to professional standards, clinic policies and procedures, federal, state, and local requirements.
Track file-out procedures and document reasons files cannot be retrieved for statistical and follow-up purposes.
Keep health care providers informed by communicating availability or unavailability of the record.
Maintain continuity of work operations by documenting and communicating actions, irregularities, and continuing needs
Support the monitoring and reporting of medication errors, suspected adverse reactions to medicines, and other medication-related events.
Actively participate in identifying Health and Safety risk issues
Participate in quality improvement through ongoing involvement in internal and external clinic quality assurance processes.
Participate in research processes to audit and evaluate triage practices.
Provide support to the Strategic Information (SI) unit to conduct research (qualitative and quantitative) surveys on service delivery outcomes for HIV prevention, care and treatment.
Ensure timely submission of quality reports to the Head Quarters on monthly and quarterly basis or as required.
Support the development of budgets and work plans, as appropriate, for clinical services in the state.
Support the accountability process in compliance with GF financial rules and regulations.
Carry out any assignment as may be decided by the PR/SR
Required Qualifications:
Degree in Nursing/Midwifery and A degree in Public Health is an added advantage.
Robust clinical experience in HIV/AIDS care and treatment
Experience in providing Key Population services and or comprehensive Reproductive Health services (2years + preferable)
Excellent grasp of clinical issues and current literature in HIV/AIDS and SRH
Excellent interpersonal skills
Fluency in written and spoken English.
KP Experience will be an added advantage.
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