Description
Job: IRC3561
Job Summary
Develop the annual HR plan & monitor HR's short to medium term performance KPIs in line with business priorities.
Design & update of the organization structure oversee Manning Analysis & annual headcount planning to guide recruitment activities.
Principal Functions
Strategic:
Provide guidance and consultation to key stakeholders on all matters related to workforce planning
Partner closely with finance on all matters related to headcount management and reporting.
Continue to mature workforce plans beyond headcount management to build a holistic view of current and future talent needs
Partner with key stakeholders within and outside of HR to use workforce data to support business initiatives
Oversee the development and implementation of the performance management strategy & framework and ensure regular updates in line with business needs
Ensure adherence to the annual performance cycle
Collaborates with executive leadership across the company (business, HR, Finance, etc.) in shaping labor strategies,workforce location strategies and budget-aligned workforce plans
Plan and implement initiatives to improve organizational effectiveness i.e. culture, teamwork, employer brand
Delivers data-driven insights and strategic workforce recommendations; Identifies research, tools, and analysis required to achieve workforce objectives.
Monitor and ensure talent attrition is at a minimum.
Plan and implement a robust Employer Branding framework.
Keeping the CHRO abreast with internal movements i.e. secondments, job rotations, acting roles
Continue to build our HR reporting and analytics capability:
Partner with IT to ensure timely,seamless access to HR data
Ensure appropriate tools to provide HR reporting dashboards and customized analytics
Ensure timely publication of keyreports, dashboards, and responses to ad-hoc data requests
Others:
Provide leadership & guidance to team members; manage direct reports performance towards achievement of overall team objectives
Monitor & report unit's budgetary& expenditure needs/ activities.
Prepare & submit periodic management reports on unit's activities.
Carry out other tasks as instructed by CHRO.
Requirements
Educational Requirements:
HND / B.Sc. from a recognised institution.
Postgraduate degree/MBA/CIPD/SHRM/CIPMis desirable
Experience, Skills & Competencies:
Minimum of eight (8) years corporate experience with six (6)) years in HR and two (2) years at managerial level.
Required Capabilities
Knowledge / Skills / Behaviours:
Excellent interpersonal and consulting skills-ability to assess needs, collaborate and deliver practical solutions that drive results
Belief in data as a valuable driver indecision-making and able to tell stories with data that resonate with clients
Demonstrated track record of taking initiative, working in a fast-paced federated environment and handling multiple and changing priorities
Creative thinker with an inquisitive disposition
Highly organized, attention to detail and excellent follow-through required
Able to use sound business judgment and prioritize effectively.
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Location:
Oshogbo, Osun
Job Summary
To ensure the functionality and effective operation of the Experience Centre in the delivery of the set sales, service and customer experience objectives
Principal Functions
Task Complexity:
Ensure the effective management and functionality of the environment of the Experience Centre.
Ensure that the features of the Experience Centre, branded fixtures, digital signage, IT infrastructure, Power generators and other support infrastructure are continually in an optimal functional state to support a pleasant ambiance for the customers. And liaise with the appropriate support department in resolving maintenance issues.
Ensure maintenance of look and feel of the Experience Centre with the look and feel in a continually pristine condition that presents a high quality portrayal of the 9mobile Brand, and liaise with shop rollout team to resolve all snags in fit-out elements.
Conduct forecasting and performance of demand planning for optimal product availability, and liaises with supply chain and logistics to ensure optimal stock level is maintained.
Ensure optimum service and sales levels so that each customer receives excellent sales and customer service experience and solutions.
Create and develop a client base by ensuring customer data capture at point of sale and follow up accordingly.
Ensure compliance with merchandising guidelines stipulated by Retail marketing; also ensuring merchandising translates into sales.
Ensure optimal visibility for products and promos within the Experience Centre
Ensure adherence to health safety and environment standards in the Experience Centre
Oversee administrative duties within the Experience Centre.
Experience Centre Performance Management, Monitor and achieve set targets:
Ensure sales target adherence
Allocate targets to Retail Advisors and monitor performance
Monitor targets and advise on tactical plans to facilitate target achievement.
Monitor Experience Centre profitability and ensure achievement of set EBITDA targets.
Carry out competitor and market analysis providing intelligence on competitor activity to HQ for planning and decision making purposes.
Advise on local marketing initiatives to drive footfall to the Experience Centre
Build and continually update database of High Value and SME Customers of the Experience Centre
Ensure prompt resolution of HV and SME queries and complaints within established SLAs
Carry out customer profiling and provide advisory inputs to the Retail Territory Manager
Organize and facilitate customer events
Build relationships with members of the community of the Experience Centre and identify opportunities to leverage visibility of the 9mobile brand and growth of 9mobile business
Supervisory/ Leadership/ Managerial Complexity:
Manage performance of direct reports(deputy centre manager and retail advisors) providing leadership and motivation.
Drive professionalism in sales and service delivery
Assign, monitor and coordinate work.
Identify obstacles to performance and devise an appropriate plan of action.
Provide technical, procedural and policy guidance.
Evaluate performance (conduct performance appraisals),
Provide career development for direct reports (counselling, coaching, identify KPAs, career planning, goal setting).
Liaise with HR to determine training needs and identify training courses for individuals and teams.
Transfer knowledge and skills
Recommend candidates for appointment as part of the recruitment process.
Maintain store headcount budget and ensure the store is fully staffed.
Ensure compliance with set policies processes and procedures
Acts as key link for all communication between Territory Retail Manager and Experience Centre Team.
Encourage clear and open channels of internal communication.
Perform any other duties assigned by management
Role Complexity:
Liaise with Supply Chain and logistics for optimal stock availability
Liaise with IT for optimal functionality of systems applications and connectivity
Liaise with Operations Support for facility maintenance
Liaise with Shop Rollout for maintenance of shop look and feel
Liaise with HR for people development needs
Educational Requirements
First degree or its equivalent in a relevant discipline.
Experience,Skills & Competencies:
Minimum of two (2) years relevant work experience in a retail sales or service environment (Service Industry Preferred)
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