Description
About the Role
As a Recovery Executive at GoRides, you will play a pivotal role in the company’s financial stability by managing and overseeing the recovery of outstanding payments and debts.
Your responsibilities will include proactively contacting customers with overdue accounts and maintaining accurate records of all communication and transactions.
You will collaborate closely with cross-functional teams to ensure the resolution of outstanding issues while upholding GoRides commitment to exceptional customer service and ethical debt recovery practices.
What You’ll be Doing
Recover vehicles from non-compliant drivers .
Tow or Lift vehicles that are unable to be driven.
Drive the senior security lead on official assignments.
Source and maintain relationships with recovery partners
What You will need for this position
Minimum of secondary school certificate or equivalent.
5+ years of proven driving experience.
Good knowledge of routes and locations.
Must have basic knowledge of vehicle components (i.e. mechanical and body).
Must have good communication skills.
Key Metrics
% of recovery allocated and completed
TAT for recovery by monitoring recovery agents
Road safety and regulation compliance during recovery
Minimising recovery by resolving DP returns through voluntary returns or having the DP continue driving with GoRides.
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