Description
Job Summary
As the Clinic Manager, you will be responsible for overseeing the daily operations of the clinic.
You will manage the administrative staff, handle patient complaints, and ensure optimal patient care and clinic flow.
Responsibilities
Manage and supervise the center’s operations and activities, with full responsibility for all operational functions including Front and Back Office, HR, IT, Maintenance, Finance/Accounting, and Marketing/Business Development.
Coordinate process improvement and transformation process.
Facilitate effective clinical workflow development and implementation.
Manage, build, and develop a team capable of delivering the targeted results.
Develop standard operating protocols, monitor performance, identify areas for improvement and optimization and lead execution of related initiatives.
Manage client experience, ensuring satisfaction through timely delivery of service to maximize client retention.
Ensure quality service and implementation of clinical best practices, constantly monitor levels of service quality and devise strategy to improve any shortfalls.
Develop and execute clear marketing and business development strategy.
Communicate effectively and build strong relationships with key stakeholders, including partner hospital management, clinical teams, suppliers, strategic partners, and external advisors.
Ensure all documentation, record keeping is carried out timely.
Develop center budget and track performance against budget.
Manage and regulate stocks and supplies of consumables.
Ensure all payments, collections from clients are deposited to banks and maintain accurate accounting records.
Requirements
Candidates should possess a B.Sc / HND Certificate
10 years of experience in healthcare Operations Management
Minimum of 5 years in the medical industry
Basic IT understanding is a plus.
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