Description
What will I be doing?
Specifically, you will be responsible for performing the following tasks to the highest standards: -
Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded.
Lead in all key property issues including capital projects, customer service, and refurbishment
Ensure all decisions are made in the best interest of the hotel and Hilton
Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
Provide exceptional leadership to hotel Team Members focussing on Hilton culture and values
Lead in all aspects of business planning
Comply with and exceed Hilton Brand Service Standards
Ensure costs are controlled
Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
Hold regular briefings and communication meetings with the HOD team
Respond to audits to ensure continual improvement is achieved
What are we looking for?
The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Commercial and Operations, guest experience and Team Member engagement. Enthusiastic and passionate, you will have previous experience as a General Manager within a similar quality hotel .
A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Exceptional Owner relations experience – excellent track record leading with owners and providing guidance.
Resilient and strong communication
Strong ability to collaborate and foster networks and relationships, highly visible in the community and on social media
Strong operational know - how, delivering exceptional guest experience
Deliver innovative commercial opportunities with experience in increasing profitability
Exceptional people leadership and retention of talent with the ability to bring a team together on a journey and instilling the Hilton culture and values
Labor union experience (two unions in place)
Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
Exceptional communication skills. Fluent in English.
Africa experience / hardship location highly preferred
In-depth knowledge of the hotel/leisure/service sector
Degree or diploma in Hotel Management or equivalent
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