Description
Key Responsibilities:
Oversee operations across all departments, including receptionists, kitchen staff, maids, and office employees, setting clear objectives.
Plan and delegate responsibilities to optimize operational efficiency.
Manage budgets, analyze financial information, and monitor sales and profits. Develop and implement an effective marketing strategy.
Interact with customers, addressing concerns and providing information. Handle maintenance issues, staff shortages, and renovations.
Collaborate with external partners like suppliers, travel agencies, and event planners.
Conduct regular facility inspections and ensure strict compliance with health and safety standards.
Requirements:
Thorough understanding of hotel management best practices, relevant laws, and guidelines
Strong customer service skills and a business-oriented mindset
Proficiency in analyzing processes, identifying problems and trends, and developing effective solutions and strategies.
Fluency in English; additional language skills are advantageous.
Reliable, with the ability to multitask and thrive under pressure.
Demonstrated aptitude in decision-making and problem-solving.
Exceptional leadership skills with great attention to detail
Excellent organizational and leadership abilities
Proficient in using MS Office.
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