Description
The Area Customs Services Product Manager drives the customs service delivery within their area, working with commercial and operations teams to drive growth and meet customer expectations. Responsible for ensuring the area sales force has up-to-date product knowledge and provides subject matter expertise into the commercial process
RESPONSIBILITIES:
Drive Growth and support delivery of superior Customer Experience
Manages day to day customs service delivery in line with established KPI’s
Collaborate cross-functionally to deliver a superior customer experience – from tender to customer implementation
Works closely with sales to develop value proposition for new opportunities that addresses customer pain points and for specific verticals
Actively involved in selling and securing new business and customer retention.
Participate in customer QBRs
Act as the conduit between local customers and customs services execution
Commercial enablement and compliance
Develop local content for product training
Work closely with Sales and other product managers to develop integrated solutions as part of “hunting team”
Deliver Product training across functions including training for new hires and ongoing training requires to ensure up-to-date product knowledge
Ensure our delivery is in compliant to local and integral rules & regulations
Support product development and improvement
Provide Global Product and Growth Manager with input for innovation and feedback to support local product development.
Work with customer experience team to attain customer insights and build new value-add services ensuring customer needs are met in line with market maturity.
WHO ARE WE LOOKING FOR
An individual with relevant Customs Clearance Processes experience and expertise with a strong financial knowledge (P&L, profitability, margin concepts), great business acumen, a commercial mindset and analytical skills. Specifically, below are the critical skillset sought for this role::
Strong Customs Clearance Process product knowledge
Area market knowledge
Financial acumen – ability to read, interpret and act on P&L
Self directed / entrepreneurial
Team player
Stakeholder management & collaboration in a matrix organization
Commercial mindset
Communication & interpersonal skills
Change & project management skills
Analytical skillset – ability to perform data analysis using intermediate/advanced Excel features (pivot tables, key functions etc.)
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