Description
Responsibilities:
Schedule stakeholder meetings, document them, and generate reports.
Foster cross-team collaboration to help project team members complete project tasks and produce deliverables.
Liaison between the project team and the project clients throughout the project life cycle
Will be responsible for the coordination with the QBA AMS support team and the client IT team.
Will be helpful in coordination and liaising work for offshore and onshore teams under the AMS framework.
Responding to direct customer questions and queries in relation to any on-going incidents
Responding to incident escalations from resolver groups and ensuring that a suitable resolution is found that is acceptable to the customer
Reporting on the SLA performance of incidents
The management of all Incidents is done using ITSM tool like GIRA, Service Now, Manage Engine, Pedegrine, etc.
Requirement:
A Bachelor's degree in Business, Administration, or a related field.
Minimum 4-6 years of IT project management office experience with a
minimum of 1–2 years’ experience associated with a SAP-ERP-driven project or program.
Stakeholder management is essential. Must have excellent client management skills.
SAP ECC or S/4 HANA project management experience is an added advantage.
Must have experience in managing support engagements and ensuring
Delivery Effectiveness and Excellence
Must show the maturity to understand client situations.
Ability to document processes and policies.
Must have experience in resource planning for Service Management and Projects
Effective Communication and Escalation: Manage Risks and Issues
Possess good problem-solving and resolution skills and a high level of analytical skills.
Strong project planning skills using appropriate PM tools: MS Project, MS Office, etc.
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