Description
Basic Functions
Responsible for developing goals and actions for Membership development; ensuring the maintenance and retention of memberships for the Club.
The Membership Community Partner will manage all things membership including the membership offerings.
Developing membership strategy with a view to bringing the Club to “full membership” status and manage attrition thereafter.
Work alongside the Programmes Coordinator to ensure successful delivery of the webinars, seminars, executive training, and other programmes for Members throughout the year to ensure that these “gatherings” are interesting, and memorable.
The ideal candidate will have her hands full identifying and engaging potential members to final sign on, managing members’ issues communications with guests,speakers, and other stakeholders.
Above all, she will be comfortable in a role that demands a creative, business-driven mindset and lasting relationships with all concerned.
Principal Duties
Understand the monthly membership target - Seek out and identify potential members; assess and conduct due diligence on all membership applicants including those recommended;
Follow through the membership process and send a weekly robust report with recommendations on suitability through the CEO to the membership committee regarding applicants.
Prepare monthly reports on Membership generally, applications and status;
Onboard new members following the process in the SOP
Follow up on payments of annual Subscriptions, follow the month-by-month subscription expiry list and follow up payments with Finance;
Invite potential members to take a tour of GAIA House
Follow up with Members on attendance at GAIA programmes & events
Ensure that member’s needs are taken care of – respond to all members and membership enquiries promptly
When required, develop and propose new membership classifications and appropriate fee structures if required to capture an additional market segment.
Develop and implement strategy for increasing revenue outside of membership dues
Evaluate member reactions to membership programs
Research to determine whether the membership offering should be expanded,and that each member has ultimate experiences
Enroll, orient, and acclimatise new members into the Club
Maintain a good relationship with members.
Manage the Club’s membership portfolio and database and coordinate all member communications with other departments.
Seek out appropriate sponsors. Negotiate sponsorship deals.
Seek and identify possible partners
Develop membership satisfaction surveys.
Cultivate positive relationships with key members of the community, local business leaders, and companies doing business with the Club or newly signed members, and local and international media.
Assist with content for the Monthly newsletter
Own every aspect of the membership/community role.
Educational, Development and Work-Related Experience
Minimum Bachelor's Degree
Prior membership club experience preferred but not essential.
Knowledge of membership management/client service acquired through a university education, additional college level course of study or training or equivalent experience.
Knowledge of general business administration /project management practices and procedures as would be acquired through three years of similar experience in progressively responsible positions. Must possess
basic office computer skills (i.e. – Word, excel, power point, adobe, outlook, etc.) for business communication.
Portfolio of successful programming
Sense of ownership and pride in job performance and impact on company’s success
Service Excellence skills
Excellent People Skills
Team Player.
Physical, Mental and Visual Skills:
Excellent organizational and communication skills.
Multi-tasker
Self-motivated
Ability to provide effective written and verbal instructions, as well as to retrieve information from technical sources.
Problem solver
Innovative thinker.
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